Customer Service Representative
Resume:
Jessica A. Plantholt
Hamburg, NY 14075
*********@*****.***
Objective
To seek a position that utilizes my organizational, leadership, communication, multi-tasking ability and problem-solving skills
Work Experience
MCD-Sharel Ventures, LLC, Rochester, New York 2/2010-10/2013
Shift Coordinator
Supervised staff and operations
Customer service
Quality control of food products
SERV Safe Certified – May 2013
Verizon Wireless, Webster, New York 12/2013-6/2014
Customer Service Representative
Handled customer concerns and found solutions
Dealt with billing and technical issues
GEICO Insurance, Getzville, New York 6/2014-1/2015
Professional Insurance Counselor
Intensive training with insurance protocol and law
Resolved any and all customer concerns
Intensive problem solving by following state insurance guidelines
Computer Skills
Familiarity with Mac, Windows, MS Word, Microsoft Outlook
Education
State University at Buffalo, Buffalo, New York 8/2008 to Present
Academic Degree in Progress – Bachelor of English and Linguistics
Churchville-Chili Senior High School - Regents Diploma granted in June 2008
References: Available upon request
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