Customer Service Sales
Resume:
Experience
National Beef
•November **** – present, Dodge City, KS
14.25 Dollars an hour, Supervisor Jose Garcia, 2000 E. trail Dodge City, KS. Telephone
Started doing inventory on all orders ship inside the country
Work with my coworkers as a team to ship 13,000 thousand boxes of meat product to their destination
Help in the office with orders and export product ship to Italy and Japan as well help toughing boxes in the trail ready to ship
Work 7.5 hours to 14 hours a night and day
Work 3 shifts to first ship 12 hours a night
Drive forklift and loading trial ready to ship
Do paper work orders and organizing trail for proper weight net on trailer
Reason for leaving – still working for national beef.
Lewis Chevrolet
•February 2014- November 2014, Dodge city, KS
Salary -1800 a month, Supervisor and manager Heath, Address 900 S 2nd Ave. Telephone Number, 620-***-****
Started as a sales man would sale 1 to 3 cars in a month I enquired more knowledge on sales and customer service.
Would report to my manager on my deals I would be working on that day and would help every customer I could that would walk into the facility.
Would help my co-works on anything I could and every day would learn on pick-ups and SUV and cars
As type of engine miles per gallon, and all the features the vehicle
Would provide the best customer service could provide for my customers and new potential customer to find the best price and the best vehicles for their need.
Would fill out a credit report for them and would let them know how much would the net price be.
Reason for leaving – it was only 4 month secure salary after that no income coming in you sell or no income. I would sale 3 cars a month but it was a low income I need a stable pay check, but I enquired more knowledge on customer service and sales as well.
Vivint Cop
•January 2012- February 2014, Dodge City, KS
17 Dollars an hour Supervisor Mike Cruz, Address 4931 North 300 West
Provo UT 84604, Telephone number 801-***-****
Complete all necessary paperwork, including work orders, service orders, customer contracts, and clock in and clock out forms.
Complete contracts that have to deal with credit scores and money related.
Exhibit professional appearance and conduct and provide customers with excellent customer service.
As a Service tech also requires the ability to communicate effectively with potentially adverse, difficult or discouraged customers.
Would manage all my appointments with companies smart phone or communicating with corporate via e-mails
Would get referrals 3 a day and would call potential customers
Self-dependent and taking care of 1,300 customers all by myself and maintaining all contracts and work orders in order and doing maintenance on customers systems
Installing up to 5 systems a day handling up to 4,000 dollars’ worth of equipment would do all the electrical winging as well as the programming of the system its self after that would convince new customers to sign a new contract that would last up to four years.
Would provide friendly and energetic customer services to all my customers and would work under presser as well any weather conditions
Would teach my customer on the home security system and the benefits they would have with their security system and also how to use it and on the actual panel as well on their smart phone
Would put my customers first especially if there was a emergency the distance would not matter to me I would go and provide assistance for them
Selling new system, equipment and making a commission up to one thousand dollars every other week.
Maintaining company’s vehicle clean as possible and good conditions
Would assisted meetings and giving ideals in how could we improve are sales and are home automation systems.
Would take care of all southwest Kansas by myself would make the big decision on each installation and contract onsite would report to my regional meager at the end of the day and discuss the decision I made and why I made them .
Most imported protecting families every day as well as their home
Have a good time and make the best every day…
Reason for leaving- got laid off
Victory Electric
•February 2011- August 2011, Dodge City,KS
Salary 17.30 an hour, supervisor Lee Kenton, Address 3230 N 14th Ave Dodge City, KS Telephone number, 620-***-****
Assure that my journeymen’s truck would have the proper oil level and the right proper air pressure in all tiers also would get all the work orders we had that day and would gather all the equipment necessary for each work order.
Make sure to work safe and make sure that my work area would be as safe as possible and insure to grand each truck and each overhead line.
Would get all the proper tools ready for my journeyman on each work sit would help him from the ground up as well off the bucket truck and in accessions off my hooks I would hand him guts, drill, hoist, washers, look nuts, bolts, wire,insulators, lighting resisters, cut outs, fuses, anything as need it.
Would install transformers and pad mount transformers cut outs and light resisters wire overhead as well underground. Work with transmission lines up to 34.5k volts (dead).
Also learn how to hook up Wye / Delta--- open Wye/open Delta Delta/Delta also work with secondary lines volts like – 277/480, 120/240, 120/208, 277/208 energize with help and the proper safety gear.
Reconstruct Distribution lines and do maintenance on them line with volts like 13. 8k volts, 34.5k volts and 8,000k volts some lines would work energize some de- energize depending on the situation.
Also would work under rain and high temperatures as well cold temperatures.
Also work with underground lines, framing underground and Distribution poles. Learn how to fine faults on underground lines as well on overhead line.
Work on outages with my Forman and my journeyman.
Reason for leaven- I had college starting again and it was just internship job for the summer.
Sales Associate, Wal-Mart
•October 2010– August 2011 2011 Wal-Mart, Dodge City, KS
Salary 8.15 an hour, Supervisor Julian, Address 1905 N 14th Ave Dodge City, KS Telephone number, 620-***-****
Assure that all deli food is safe for retail. I work at times in the kitchen, cooking and
Preparing food as sandwiches cook food like chicken, potato wages etc.
Also (stocking) keeping the shelves of deli as the cheese and pizza full.
Knowledge of how to use a hand held computer/printer and pries.
Reason for leaven- I had the opportunity to work as a lineman at Victory Electric and learn more about my major
Micro Tech RSA
•January 2010- August 2010, Dodge City, KS
Salary 9 dollars an hour -Supervisor Pitter- Address 510 E trial Dodge City, KS, Telephone number 620-***-****
Warehouse Worker,
Would receive and ship all products, and maintain and organize warehouse.
Make sure to stock the right product in the correct storage.
Ship 32 to 50 pallets per day fast and efficient production
. Reason for leaven- I had college starting and I need a part time job to attend college
•Skills
Good management with money, great skill speaking with customers (customer service)
Knowledge on construction tools as well with office equipment
Knowledge on closing a deal and working with people
Problem solving, great leadership multitasking staying calm and working under presser
Knowledge on sales, electrical work, machinery programming systems
Safety Training on construction sites also CPR training
Forklift Operator, bucket truck operator, digger trucks operator
Knowledge with data entry, Microsoft Word, Excel, Power Point, Access and cad
I consider myself a very quick Learner, honest, responsible and hardworking young men
Speak, read and write English as well Spanish.
•Education
Dodge City High School-Address2201 West Ross Boulevard Dodge city, KS, Telephone number, 620-***-****
August 2005 - December -2009
Acquired high school diploma
Dodge City Community College-Address 2501 N. 14th Ave Dodge City, KS, Telephone number, 620-***-****
August/17/ 2010 – December/15/2011.
Acquired Technical Electric lineman certificate.
•Classes
Speech, Business
Welding 1 and Cad
Computer 1, 2 Classes
Algebra 1
Industrial Safety and Relations
Applied Electricity Electrical
System Design Construct Maintenance (Cad)
Lab Field Training 1
Apprenticeship at Victory Electric Co-op
System Equipment
Electrical Essentials
Underground Distribution
Transformers and Metering
Lab Field Training 2
•Accomplishments
Accomplish 30 new contracts in a moth with vivint that will provide 72,000 dollars in 4years.
Sealing more the 2,500 dollars with vivint in a week
Obtain my High School Diploma
Obtain my First Aid Certificate
Obtain my Overhead, Metering, Underground, Certificate in the OMU School (it was a 18 hour program)
Obtain my climb certificate of climbing an 80 feet pole
Accomplish DCCC-Technical Electric, Lineman program as well my metering certificate
Speak, read write English and Spanish.
•References certificate
Mike Cruz- Led Tech in Kansas City and surroundings (Vivint) Cell phone-801-***-****
Lee Kenton- Forman at (Victory Electric op) Cell Phone- 620-***-****
Dave Lowry- Journeyman at (Victory Electric cop) Cell Phone- 620-***-****
Heath -Manager of new car (Lewis Chevrolet) – 620-***-****
Thank You for your time, I hope we could become partners and create long lasting career thank you ones more.
Sincerely: Emmanuel Garcia Serrano
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