associate in hospitality management
Resume:
Tubil, Maria Cristina
Address: ***-* ********* **., ******** City
Contact number: 093********
Email Add: ***************@*****.***
Age: 23
Status: Single
Professional Summary
An organized and detail-oriented, able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment.
Skills
Good Communication
Teamwork and interpersonal skills
Self management
Preserverance and motivation
Abillity to work under pressure
Experience
Asia Novotel Hotel-Receptionist/cashier
Dumaguete City
December 2014-March 2015
• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Chowking-Cashier
Dumaguete City
May2014-September2014
• Greets all customers politely when they enter the restaurant.
• Records customer orders
• Transfers orders to the kitchen to ensure their preparation
• Helps package food in boxes and bags.
• Up-sells in-store promotions, when applicable.
• Listens to and resolves customer complaints, suggestions, and inquiries.
• Keeps the counter and dining area neat and clean.
• Sweeps and mops the floor regularly.
• Restocks napkins, straws, lids, and other supplies in the dining area.
• Tallies orders served and amount of cash received.
• Handles bank transactions for the restaurant.
• Takes money from customers and provides correct change.
• Keeps track of a cash drawer and ensures it is balanced at the end of the shift.
Jollibee-cashier
Dumaguete City
April 2013-October 2014
• Greets all customers politely when they enter the restaurant.
• Records customer orders
• Transfers orders to the kitchen to ensure their preparation
• Helps package food in boxes and bags.
• Up-sells in-store promotions, when applicable.
• Listens to and resolves customer complaints, suggestions, and inquiries.
• Keeps the counter and dining area neat and clean.
• Sweeps and mops the floor regularly.
• Restocks napkins, straws, lids, and other supplies in the dining area.
• Tallies orders served and amount of cash received.
• Handles bank transactions for the restaurant.
• Takes money from customers and provides correct change.
• Keeps track of a cash drawer and ensures it is balanced at the end of the shift.
Education
NORSU(Negros Oriental State Univertsity)
Associate in Hospitality Management
2011-2013
Dumaguete City
Apolinar B. Macias Memorial high School
2007-2011
Dauin, Negros oriental
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