Customer Service Marketing

Christine Truong

**** ******* ***** **, *******, FL 32828 203-***-**** *******@*******.***.***

Skills and Qualifications

Experienced in delivering excellent customer service

Outstanding written and oral communication skills

Proven leadership and organizational abilities

Proficient with internet search engines and social media platforms

Education

University of Central Florida Orlando, FL

Bachelor of Science in Business Administration Dec 2015

Major: Marketing

Experience

Cox Media Group/Cox Events Group Orlando, FL

Intern Sept 2015 – Present

Create material, such as radio spots, to promote upcoming events

Maintain and grow relationships with the community, vendors, and sponsors

Aid in the logistics, set up and break down, and follow up of events

Towne Park Orlando, FL

Guest Services Associate May 2013 – Present

Enjoy being the first point of contact for customers

Efficiently manage vehicle check-in process and assist customers with any questions or needs

Safely park and retrieve customer vehicles in order to ensure customer satisfaction

Make-A-Wish Central and Northern Florida Maitland, FL

Development Intern Jan 2015 –Jun 2015

Assist in organization of data and documents used by all staff members

Create new relationships and strengthen existing relationships with local businesses

Creatively expand marketing efforts through advertisements and mass emails

Collegiate DECA Fall Career Development Conference Orlando, FL

Coordinator Nov 2014

Scheduled 65 competitors from the University of Central Florida and Full Sail chapters

Reserved competition space for the 65 competitors and meals for over 20 judges and staff members

Acquired a ceremony space for awards and assisted in preparing awards for presentation

Achievements

Collegiate DECA States Career Development Conference Orlando, FL

Awarded Top 10 in Fashion Merchandising and Marketing Mar 2014

Awarded Top 10 in Sports and Entertainment Marketing

Collegiate DECA Fall Career Development Conference Orlando, FL

Awarded 1st Place in the Business Management Competition Nov 2013

Leadership

Delta Sigma Pi International Business Fraternity Orlando, FL

Senior Vice President May 2015 – Present

Assist the President in all Fraternal matters and assume the title when the President is unavailable

Plan, organize, and execute eight social, community service, and professional recruitment events

Provide support and assistance to all other executive members and confirm their duties are fulfilled

Collegiate DECA Orlando, FL

Vice President Apr 2014 – May 2015

Coordinate necessary retreats, training, and conferences

Assist in special projects (Collegiate DECA Fall Career Development Conference)

Improved weekly meetings by scheduling speakers and professional building activities

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