Manager Customer Service

DANIEL LAZAR

**** ******* **** *****, **** Texas 77449 Telephone: 832-***-**** Email ********@*****.*** Summary: Dedicated and Resourceful General Manager with a history of proven success in high volume fast paced restaurant and sports bar operations. Effectively manages food, beverage and labor costs through budgeting, scheduling and proper training. Employee motivator and excellent customer service skills. The Corridor Sports Lounge General Manager September 2014-present

● Prepared monthly accounting reports and payroll, liquor and sales tax

● Event Coordinator and marketing professional

● In charge of all procurement needs for the company

● Created flyers, social media pages, banners and logo designs

● Generated sales reports on daily, weekly and monthly basis

● Maintain outstanding customer relationships with vendors and customers

● Implemented employee training (POS)

● Created and designed company website/social media and marketing

● Business negotiation

Houston Texans Grille Assistant General Manager August 2013 – June 2014

● Employee recruitment and training

● Employee scheduling and payroll

● In charge of all procurement needs for the company

● Increased sales projections from 2013

● Cost control for all departments below budget

● Maintain outstanding customer relationships with vendors and customers

● Outstanding pour cost budget

Fine Tuning Technician 2012 -2014

● Installed, configured and administered network technologies

● Served existing accounts by analyzing work orders

● Maintained rapport with customers by examining complaints; identifying solutions

● Maintained system errors, troubleshooting, breakdowns, maintained supplies

● Performed preventive maintenance for all equipment

● Installed residential/commercial audio and video

● Installed and configured the peripherals, components and drivers

● Installed software and application to user standards The End Zone Sports Bar and Grill Owner/ General Manager 2005 -2013

● Prepared monthly accounting reports, taxes and payroll

● In charge of all marketing and advertising

● Generated sales reports on daily, weekly and monthly basis

● Maintain outstanding customer relationships with vendors and customers

● Installed all company software/system updates

● Created and designed company website, flyers, social media pages, banners and logo designs

● Floor plan design, marketing and business negotiation Education

ITT Technical Institute

Associates in Multimedia (Graduated with Highest Honors) U.S. Army Military Police School - U.S. Army 1993 – 1997 Fort Eustis, Virginia 88th M.P. Company Additional skills - Microsoft Office Suite, (Outlook, Word, PowerPoint, Excel, Access, Photoshop, Premiere, Sharepoint Food Manager Certification

TABC Certification

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