Customer Service Sales
Resume:
THBBBBBGVCARLO A. CARDINALE
Rochester, NY 14626
**********@*****.***
OBJECTIVE: Looking for an opportunity to contribute to the success of a leading company by using my experience in management and entrepreneurial skills.
WORK EXPERIENCE
SUTHERLAND GLOBAL SERVICES – Gates, NY 2012-Present
(Sales)
•Strived to meet and exceed my sales quota each month.
•Top ranked in sales for the department.
•Provided the upmost customer service when taking calls from clients.
•Employee of the Month in November 2012 for outstanding sales and customer service.
•Took customer service calls and solved issues in the most suitable way that would
benefit the customer.
•Resolved issues without having to escalate calls.
•Employee of the month in March 2015 for outstanding sales and customer service.
•Earned numerous awards and promotional items.
QUAKER STEAK & LUBE- Gates, NY 2011-2012
(Cook/Supervisor)
•Prepared and presented food timely and accurately.
•All prepared items were to the highest quality of freshness and taste.
•Provided assistance and managed other members of our team.
MAMA MIA’S RESTAURANT – Churchville, NY 2008-2011
(Owner/Operator)
•Acquired restaurant as the second owner, formally known as Krony’s.
•Managed and made decisions on all aspects of the business including
promotions and advertising, hiring and firing of employees, inventory,
placing orders.
•Created numerous vendor relationships.
•Cooked, created, and prepared food for the restaurant.
•Sold the business after three years of consecutive growth.
HENRIETTA HOTS - Henrietta, NY 2001-2007
(Owner/Operator)
•Creator and original owner of Henrietta Hots.
•Managed and made all decisions based on the operations of the business
including hiring and firing of employees, maintaining inventory, placing all orders,
and managing costs.
•Promoted and advertised as needed to local businesses and establishments,
to help grow the clientele.
•Assisted with cooking and preparing all food.
•Sold the business after six years of consecutive growth.
FAIRPORT HOTS – Fairport, NY 1998-2002
(Owner/Operator)
•Creator and original owner of Fairport Hots.
•Responsible for maintaining inventory levels and placing weekly orders with our vendors to properly manage costs.
•Managed and made decisions for all aspects of the business including managing
employees, maintaining inventory costs, placing all orders, and advertising.
•Assisted cooking and preparing food for the restaurant.
•Sold the business after four years of consecutive growth.
INTERNATIONAL DISCOUNT WINE & LIQUOR – Rochester, NY 1990-1998
(Sales Associate)
•Provided customer service.
•Operated cash register to complete sales.
•Stocked shelves and cases as required.
•Signed for liquor and beer deliveries.
•Responsible for security of the store.
C&C DELI – Rochester, NY 1982-1990
(Sales Associate)
•Assisted customers.
•Addressed orders.
•Provided excellent customer service.
•Assisted and completed sales.
EDUCATION
MONROE COMMUNITY COLLEGE – Rochester, NY
Business Administration 1987-1989
COMPUTER SKILLS
Word, Excel
REFERENCES
Available upon Request
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