Customer Service Manager

**** *. ******* ** #*** Tucson, AZ *****

Nancy Race Cell Phone: 520-***-****

Professional Highlights

Office Manager:

Customer Service

Order Processing

Maintain customer records and order files digitally and manually

Contact customer for missing information & verification of information

Receive payments and apply to orders

Release orders to production, maintain order log

Assist with shipping, prepare bill of ladings, quotes from carriers

Accounts Receivables

Create Invoices; send to customers, email, fax or mail

Voucher invoices and enter on aging

Apply payments and maintain aging

Contact past-due customers

Accounts Payables

Match invoices to receivers,

Voucher invoices, enter into system

Print checks

Payroll Processing

Maintain employee records

Audit time clock reports, vacation and holiday hours

Process weekly payroll checks

Weekly and quarterly payroll taxes

Purchasing & Inventory Control

Contact vendors, cost control, maintain inventory

Skills Microsoft Excel

Microsoft Word

PICK Basic Programmer Microsoft Outlook

Intuit Turbo Tax

Intuit Quick books

Employment History

Office Manager Caseworks Crating & Shipping 2004- 2015

MIS Mgr Programmer Caseworks Furniture Manufacturing 1990-2004

MIS Mgr Programmer Sandberg Furniture Manufacturing 1985-1990

Education BS of Business Administration State University of NY Oswego, NY May 1979

References Lester Weinman, President, Caseworks Industries, 520-***-****

John Bishop, Manager, Caseworks Industries 520-***-****

Cathie Parks, Friend, 520-***-****

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