Customer Service Project Manager
Resume:
MARTHA J. HARRIS
Canal Fulton, OH 44614
**************@*****.***
Objective: To obtain a challenging and rewarding position in Human Resource Recruiting, or Customer Service which will utilize my strong interpersonal skills while enhancing the professional career of others.
Experience:
2/2009 to Present:
Took a voluntary layoff to assist with my father's care until his passing in September.
10/1995 to 2/2009:
Sanford Rose Associates-Akron, Ohio
Senior Technical Recruiter
Responsible for full cycle recruiting, sourcing and placing technical and managerial professionals for Avionics, Aerospace and Defense Electronic Industries.
*Sourcing methods include networking, cold calling, utilizing internet and in-house databases.
*Responsible for new hire training. Assist in bi-weekly on-going training for current employees.
*Manage talent acquisition for three (3) large corporate accounts. Responsibilities include assignment of staff, recruiting and screening of candidates, briefing and debriefing of candidates and client and closing. Also responsible for all client interfacing including Human Resource Staffing and Technical Management.
*Maintain all requisitions.
*Track candidate activity through personal database.
*Coordinate all candidate activity ie. phone interviews, facility visits, relocation options and reference checks.
*Assist client and candidate in offer negotiation.
*Prepare necessary documentation to finalize hire and close requestion.
*Responsible for marketing new clients in both the Aerospace and Defense arenas as well as developing new clients in other industries.
Marketing strategies include:
*Internet Research ie. social media, professional organizations, trade groups and alumni rosters.
* Was regularly one of company's top billers.
7/1992 to 10/1995: Freelance Technical Writer and Editor
5/1991 to 7/1992:
Aircraft Braking Systems-Akron, Ohio
Customer Service Representative
*Manage all Customer Service Technical Publications distribution.
*Expedited customer orders, computer listings, billing and troubleshooting.
*Effectively interfaced with Airframe Manufacturers and FAA Certified Repair/Overhaul facilities, as to customer documentation needs, mailing lists and aircraft ownership.
*Developed priority customer listing with personalized computer applications.
*Responsible for Product Directories, Airline, Distributor and List Price Catalogues.
2/1985 to 5/1991:
Aircraft Braking Systems (formerly Goodyear Aerospace)-Akron, Ohio
Technical Editor
*Responsibilities included editing and formatting Component Maintenance Manuals, Proposals, Brochures, Qualification Test Reports, Service Letters and Bulletins, Temporary Revisions and Special Reports.
*Interpreted U.S. Military and Commercial specifications and implemented requirements into originial drafts.
*Responsible for final proofing of processed copy, coordination of original artwork, and preparation of finalized copy for printing.
*Interfaced with Engineering and Marketing departments to incorporate customer requirements in accordance with FAA and Military guidelines.
*Responsible for coordinating and developing technical manual standards, updating and maintaining material and vendor lists.
*Previous DoD Secret Clearance
Education:
University of Akron, Akron, Ohio
B.A. in Secondary Education-graduated Cum Laude
International School of Brussels, Brussels Belgium
Training:
Participated in company-sponsored training programs:
*Principles of Management
*Effective Writing
*Scientific Analysis of Ideas
*Time Management
References:
Provided upon Request.
Contact this candidate