Systems Administrator, Business Analyst, Application Support

William Hanna

** *********** ****., ********, ** L7A 2E8 ● H: 905-***-**** / C: 416-***-**** ● ********@*****.***

Business Analyst / IT Support Analyst

Project Management ~ IT Infrastructure ~ PMLC/SDLC ~ Process Automation

Requirements Gathering ~ Data Mining ~ Business Process Analysis ~ Data Modeling

Profile

Excel at business analysis and translating needs into innovative and effective solutions.

Adept at efficiently coordinating software design, testing, deployment, and post-implementation support.

Strategically collaborate with key business partners to explore business operational needs, define requirements, and create scopes and objectives.

Demonstrated strengths in motivating and leading teams throughout all project phases.

Proven success in deploying enterprise solutions which enhance productivity, profitability, and competitive positioning for clients and employers.

Solid ability to join forces with all levels of management, peers, clients and technical specialists to expedite and ensure project success.

Highly regarded for talents in prioritizing, planning and steering projects to maximize use of resources, boost efficiencies, and deliver highest quality product without defects.

Extremely well-versed with software distribution systems, distributed application systems, host application systems, and data retention systems.

Working knowledge implementing network security, network policies and network infrastructure.

Professional Experience

Razaghi Health Care Inc., 2014

IT Project Consultant

Supported EHR systems replacement for Sage Memorial Hospital by conducting research, collecting required information, and evaluating end user proficiency.

Investigated Medweb server refresh, analyzed Meditech components used, and recorded meeting minutes.

Critically reviewed DRP system proposals from vendors (Dell and Park Place).

Prepared and submitted final report with system replacement recommendations.

BMTI Inc., Brampton, ON, 2012 to 2013

IT Consultant / Business Analyst

Participated in Meditech migration from legacy onsite infrastructure to offsite data centre in Las Vegas, Nevada for Sage Memorial Hospital.

Effectively leveraged wire frame, use case models and workflow diagrams to elicit client requirements.

Chaired all meetings with partners to review requirements, delegated tasks, and diligently followed up with clients, vendors and partners on project tasks.

Crafted informative and compelling project proposals and negotiated contracts with clients.

Managed fee schedules and billing for services provided including 3rd party vendor services.

Wrote and updated content for client sites as well as BMTI’s websites.

TD Bank Financial Group, Toronto, ON, 2007 to 2012

IT Business Analyst – TD Wealth Management Technology Solutions

Performed data mapping, data mining, requirements gathering, and data conversion for Sylvan to MVest conversion project.

Developed SQL queries and Excel formulas to facilitate data analysis, validation and reporting.

Chaired weekly meetings to review and discuss outstanding issues with stakeholders.

Continued ...

Professional Experience continued ... William Hanna – Page 2 of 2

Assisted developer with high-profile system-wide data mapping issue between external host data feed and internal distributed Sylvan performance system.

Efficiently prepared business acceptance test plans, business requirements documents, project deployment plans, change control documentation, and project estimates.

Steered tier 2 reporting project from BAT to project completion and transfer of support.

Championed data retention process which purged ~8,000 portfolios and freed up ~300 GB of disk space, significantly enhancing system performance and reducing storage costs.

Developed test cases, test scripts, test plans and test strategies, and executed tests via HP’s Quality Center.

Captured $1K in monthly savings and achieved regulatory compliance by migrating PACER application users from frame relay circuit to a VPN/IPSec circuit.

IBM Canada, Global Services Group, Markham, ON, 2003 to 2007

Technical Services Professional

Celestica Account:

Supported global electronics manufacturer having 1,200 servers worldwide comprised of Citrix Metaframe server farm, VMware/blade servers, and stand alone servers (SQL, IIS, Active Directory, Exchange, antivirus, remote file servers).

Leveraged network administration skills to maintain Cisco firewalls and switches and security settings.

Dramatically accelerated service request resolution times from two weeks to three days by standardizing resolution procedures.

Successfully eliminated hung print servers by creating, testing, and implementing print queue management script in Visual Basic for Celestica file and print servers in Europe.

TD Bank Financial Group Account:

Managed 1,400 Windows and Novell servers across retail banking branches, wealth management branches and corporate back offices throughout Canada.

Merged processes from three TD Bank software distribution systems into one (IBM Global Service’s CIS group.)

Seamlessly implemented Tivoli Configuration Manager across approximately 1,400 nodes.

TD Bank Financial Group, Mississauga, ON, 1999 to 2003

IT Analyst

Provided guidance to code management and distribution team regarding remote asset inventory management systems and supported 1,400 Windows and Novell servers across Canada, USA and UK.

Spearheaded software delivery projects from concept and design to implementation for variety of COTS and custom TD programs as well as remedial patches.

Held primary accountability for Server and Desktop Management Systems comprised of 27 servers.

Analyzed, redesigned, and implemented new architecture for TD’s Desktop Management System.

Played an active role in implementation of TD’s Server Management System.

Education & Certifications

Electronics Engineering Technologist Diploma with Honours

Humber College of Applied Arts & Technology, Toronto,ON

A+ Certified

Technical Expertise

Adobe Illustrator, Microsoft Excel, Adobe Photoshop, Microsoft Access, SQL Query Development, HP Quality Center, Microsoft Project, SQL Server, Visio, Windows Server, VMware, Linux, CA Unicenter Service Desk, MS Exchange 2010, MS Hyper-V, DOS, Novell IntranetWare 4.11, Citrix Presentation Server 4.0, IBM Tivoli Configuration Manager, Active Directory, Install Shield, KiXtart, Winbatch. 3 years of Help Desk support

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