Medical Assistant Customer Service

Katelyn M. Mosher

***** ****** *****, ***# ****, San Antonio, TX 78213

Cell 210-***-****

*************@*****.***

OBJECTIVE

Customer service specialist for a reputable organization. SUMMARY OF QUALIFICATIONS

• Adequate in multiple software’s for electronic medical records and competent in writing S.O.A.P. notes while evaluating a patient.

• “She is always willing to learn and loves a challenge.” – Daniel Brunner PA-C

• Awarded four hours paid time off for extraordinary contribution to quality patient care by Quality Improvement Focus Group, November 2013.

EDUCATION AND TRAINING

• B.S., Health Science, Major in Health Management, Trident Univ. International; Cypress, CA- In Progress

• Certified Medical Assistant; NHA, 2014

• First Aid/CPR/AED Certification, American Red Cross, 2014

• National Registry of Emergency Medical Technicians, Basic Certification, 2013

• Health Service Technician, U.S. Coast Guard Institute, 2012 EMPLOYMENT HISTORY

December, 2014- July, 2015 Progressive Medical Center Certified Medical Assistant

• Perform venipunctures, order, and process laboratory testing ordered by physicians.

• Coordinate and schedule patients for future appointments with providers.

• Complete clinical and office supply inventory twice a month to ensure smooth operating.

• Properly trained new staff on office procedures and guidelines set by company standards. April, 2014-December, 2014 Baylor Scott & White Health Certified Medical Assistant

• Maintain vital signs, chief complaint, allergies, and update patient’s medication list.

• Perform refractometer, manual manifest, and retinoscopy to draft a preliminary glasses prescription.

• Knowledge of organizational policies, regulations and procedures to administer patient care.

• Maintain supply inventory to determine adequate equipment for procedures, exams, testing, and trials for quality patient care.

Katelyn M. Mosher

11851 Belair Drive, Apt# 1108, San Antonio, TX 78213 Cell 210-***-****

*************@*****.***

2010-2014 United States Coast Guard, Kodiak, AK

Health Service Technician

• Discovered a patient’s heart murmur during initial assessment.

• Researched clinical eye conditions and treatments and created a PowerPoint and quiz to commence a 45 minute training presentation to 20 clinic employees.

• Implemented practice’s quality assurance and control program with efforts to ensure compliance with HIPAA and OSHA regulations.

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