Customer Service Manager
Resume:
STEPHEN S. TURNER
*** ********* ****, ********* **** TX 78148
**************@*****.***
OBJECTIVE
Recent graduate with front-line supervisor experience and a superb record in college. Former Air Force ROTC cadet with leadership experience. Dedicated person with excellent communication, management and the ability to learn quickly. Aiming to
bring these qualities to an entry-level role in your company. Possess a BS in Mathematics
EDUCATION
UNIVERSITY OF TEXAS, SAN ANTONIO San Antonio, TX
Bachelor’s degree in Mathematics, May 2014
GPA: 3.23
Air Force ROTC Cadet
Dean’s List – Fall 2012 (3.8 GPA)
Dean’s List – Spring 2013 (3.92 GPA)
Honor Roll – Fall 2013 (3.75 GPA)
Honor Roll – Spring 2014 (3.75 GPA)
EXPERIENCE
5/2014 TO 9/2015
City of Converse
Converse, TX
CITY POOL MANAGER
Overall responsibility for safety, managerial, administrative, facility, aquatic, communication and leadership of pool, snack bar and all related facilities
Hired and supervised 11 lifeguards, water-safety instructors and snack-bar personnel
Prepared work schedules and processed time sheets
Collected and prepared daily receipts for deposit
Oversaw facility preparation for season opening and closing.
Led in-service training of employees
9/14 TO 5/15
Hospitality Parking
San Antonio, TX
VALET SHIFT SUPERVISOR
Park & retrieve guest vehicles in specified areas in safe and efficient manner
Promote courteous treatment of customers and resolving guest service issues
Accounted for parking revenue and accountability of customer vehicles
Supervised up to 20 employees per shift
5/2013 TO 9/2013
City of Converse
Converse, TX
ON-SITE POOL MANAGER
Overall responsibility for safety, managerial, administrative, facility, aquatic, communication and leadership of pool
Supervised 11 lifeguards and water safety instructors
Prepared work schedules and processed time sheets
Oversaw facility preparation for season opening and closing.
Led in-service training of employees
5/2009 TO 9/2012
City of Converse
Converse, TX
HEAD LIFE GUARD & WATER SAFETY INSTRUCTOR
Responsible for safety of patrons and staff in and around the pool
Prepared work schedules and processed time sheets for 11 life guards
Oversaw all aspects of swim lessons including establishing sign-up processes, and assess quality of lessons
Dealt effectively and courteously with the public
Assisted in leading in-service training
10/2010 TO 5/2011
Plato’s Closet
Schertz, TX
CASHIER/SALES ASSOCIATE
Greeted and assisted customers, answered questions and provided information to the public
Provided customer service by responding to phone inquiries and completing phone sales
Collected and processed customer transactions (credit, cash, check, etc.), assisted in sorting and balancing receipts and payments. Prepared and balanced cash register receipts daily
6/2008 TO 9/2008
City of Converse
Converse, TX
LIFE GUARD
Maintained the safety of the patrons in and around the pool
Supervised swimmers to ensure that they are swimming within the safety protocols
Spotted hazards or potential hazards and took measures to prevent accidents
Performed rescues in the event of drowning or swimming accidents
Assisted in teaching swimming techniques and safety education to new swimmers
JOB RELATED TRAINING
May 2014 - Completed AFROTC and offered commission in the Air Force but was medically disqualified. Completed background investigation for top secret clearance with favorable results
Spring semester 2014 - Manager, Detachment Command Post. Maintained Detachment training and attendance records for 150+ cadets. Prepared reports for Detachment Commander and staff keeping them apprised of cadet training status. Developed cadet assignments for eight units.
Fall semester 2013 - Squadron Commander. Managed initial training and development of 70+ first- and second-year cadets. Developed quick reference guide to help cadets learn drill and ceremonies; adopted for Detachment-wide use.
Spring semester 2013 - Drill and Ceremonies Officer. Led bi-weekly training sessions on military drill and ceremonies, protocol and other military-related items. Served as subject-matter expert advising flight and squadron commanders for individual unit training. Lead Detachment-wide Drill and Ceremonies training.
Fall semester 2012 - Honor Guard Commander. Managed training and scheduling of Honor Guard personnel. Represented the Detachment at ceremonies where protocol or custom dictates using an honor guard or military escort. Presented the U.S. Flag at public ceremonies ensuring proper Flag protocol was followed. Trained and tested cadets prior to admittance to the Honor Guard. Managed and coordinated 11 honor guard events in a 10 day period ensuring proper staffing and coverage.
RELEVANT COURSEWORK
Basic Statistics
Applied Statistics
Mathematical Statistics
Data Analysis & Interpretation
Linear Algebra
Modern Algebra
Foundations Of Analysis
Real Analysis I
Computer Mathematical Topics
Differential Equations I
Calculus I
Calculus II
Calculus III
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