Project Manager Active Directory

Career Objective

To work with an organization that gives me scope to explore my knowledge and skills and to be a part of team that dynamically works towards the progressive growth of the organization as well as individuals.

Experience Summary

Currently working with Cognizant Technology Solutions as a Technical Lead.

3 years and 4 months of progressive hands-on experience in Office365 and Windows Active Directory

Possess good technical knowledge on Exchange Server and good scripting experience in Windows PowerShell

Creative and Proactive, staying on task and getting the work done in an effective manner.

Ability and willingness to learn quickly depending on the requirement.

Good communications skills and Excellent Analyzing skills with a desire and capability to learn and adapt to new technologies and tools

Educational Qualification

Qualification

College

Board/University

CGPA(out of 10)

B.E(Electrical & Electronics)

M.A.M college of engineering

Anna University

Pass out: 2012

8.4

PUC

Arockia matha Matriculation Higher secondary

Tamil Nadu State board

Pass out: 2008

8.1

SSLC

Arockia matha Matriculation Higher secondary

Matriculation

Pass out: 2006

8.6

Professional Skill Set

Server : MS Exchange 2010 and Office 365(Online), Dirsync, ADFS

Windows 2003 and 2008

Operating Systems : Windows 8/7/XP/Vista

Programming : Powershell, C

Virtualization : Citrix

LDAP : Active Directory

Certifications

Microsoft Certified Solutions Associate – Office 365 (70-346 and 70-347)

Brainbench – Windows Server 2008

Professional Profile

Employer

Designation

Duration

Cognizant Technology Solutions

Technical Lead

July 2015 to till date

Cognizant Technology Solutions

Senior Systems Executive

July 2013 to July 2015

Cognizant Technology Solutions

Engineer Trainee

July 2012 to July 2013

Projects Pursued

Project #1

Project Name

LW O365

Client

LocalWorld

Technologies

Office365,Exchange server 2010 and Active Directory

Scripting

PowerShell

Applications

MS Lync,Outlook, MS office 2013, SCCM

Domain

CIS – Media (IME)

Duration

Dec 2014 – Till date

Project Description

The project is to support the Exchange Administration of the users. The primary purpose is to provide administrative support for O365 users and stabilize the environment as a single person in team

Responsibilities

A Technical Lead for the Microsoft Office 365 support team which handles End to End support for Office 365 customers

Support Includes troubleshooting below components

oExchange Server 2010 & 2013.

oOffice 365 Exchange Migrations & Administration

oADFS & Dirsync setup

oOffice 2010 & 2013 deployment

oOffice 365 Admin Center management and initial setup

Office 2010/2013 client deployment & Outlook 10 & 13 configurations.

Skype for Business Administration

Purchasing and registering of Domains on O365 by interacting with the Service providers (CSC) and enabling the mail services on them.

Azure Fundamentals & PowerShell trained.

Administering Office 36 including creation of Users, Assigning Licenses, Creation of Resource / Shared Mailboxes, Contacts through GUI & PowerShell

Achievements

Automated the process of disabling AD accounts with their respective mailboxes and revoking licenses after the retention period

Automated the process of integration of ticketing tool with O365

Received appreciations from Client Head for “Dedicative Performer”

Got Individual Appreciation from the clients for successfully handling complicated issues

Got Appreciations from the Project Manager for on time delivery of process with my dedication and willingness to participate in Release activities and giving KTs to fresher’s

Moved from ADFS SSO to Password Hash Sync

Troubleshoot post Migration issues through Service Now incidents, Report collections, Error logs reading, Status updates to Clients & Monitoring Migrations

Automated the process of enabling mailboxes in Cloud(O365) Environment, to add the email Address and assign License

Been recognized for pro Active work and for customer Satisfaction.

Received appreciations from Client Project Manager for dedicatedly working on Bulk Migration.

Got Individual Appreciation from the clients for successfully handling complicated issues

Certified on MS Advanced Excel 2007.

Been creating Weekly Report that is shared over to client for better resource management by updating the status of the process.

Project #2

Project Name

HRG Office 365 Support

Client

Home Retail Group

Technologies

Office365,Exchange server 2010 and Active Directory

Scripting

PowerShell

Applications

MS Lync,Outlook, MS office 2013

Domain

IT IS- Retail

Duration

Aug 2013 – Nov 2014

Project Description

The project is to implement and support the Exchange Administration of the users. The primary purpose is to validate and then migrate the users from Exchange 2003 to Office 365 and also provide support on the same.

Responsibilities

Migration of bulk user and shared mailboxes.

Exchange and Lync Administration

Managing the server to maintain the mail flow

Worked with team members, interacted with Business team to deliver project on-time.

Handling of Issues on a Severity Basis for Clients

Attending calls with the customer on High Severity Issues and providing solutions to the customer on a Service Level Agreement Basis

Providing technical and functional support for users

Provides 24 X 7 production support, Ensure customer satisfaction by providing appropriate solution on time

Knowledge Transfer to the others who join the team

Project #3

Project Name

HRG Managed Security Services

Client

Home Retail Group

Technologies

Windows, Citrix

Applications

RSA,Firepass,Mainframe,AS400,SAP

Domain

IT IS- Retail

Duration

Nov 2012 – Aug 2013

Project Description

The project is designated to support and administer the various applications for the users. The primary purpose is to create accounts on various applications like RSA, Mainframe, Firepass and AS400 along with user administration in Active Directory and to provide support on the same.

Responsibilties

User and Group Administration in Active Directory.

Creation and Management of user accounts in various applications like RSA, Firepass, SAP, Mainframe and AS400 and resolving issues pertaining to profiles in the specified applications

Resolving issues working in 24*7 support model.

Suggesting new changes and getting them approved (Change deployment document, shift hand over)

Personal Details:

Date of birth : 28-07-1991

Sex : Female

Nationality : Indian

Languages known : English, Tamil

DECLARATION:

I hereby certify that all information provided above is true to the best of my knowledge.

DATE: Yours sincerely,

PLACE: Gayathri S

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