Customer Service Driver

M I C H A E L C. S M I T H

PROFESSIONAL DRIVER LOGISTICS

**** *** **, **** *** Riverdale, GA 30274

Phone: 478-***-**** Email: **********@*******.***

My background includes continuous years of collective experience working for organizations delivering high level service, thus it is certain that my history will be able to enhance a company’s investment. My background includes, but is not limited to: commercial driving, warehouse logistics, laborer and a superior customer service agent to represent a unique combination of disciplines. The drive and determination that is instilled in my work ethic to consistently achieve success as a leader will thus be applied wholeheartedly to your agency’s mission and goals.

L O G I S T I C S S O C I A L D Y N A M I C S M A R T

Distribution Management

Patron interaction

Trainer

Sound judgment

Inventory Control Processes

Courteous

Strong work ethic

Detail oriented

Quality Assurance

Communication etiquette

High energy levels

Effective planning skills

Continuous Process Improvement

Articulate

Ambitious

Innovative

Transportation & Materials Handling

Developer of relationships

Prioritizing tasks

Organizing

SKIL LS SUMMARY EDUCATION AND CERT IFICATI ONS

Builder of credibility, establishing rapport and maintaining thorough communication with stakeholders at multiple levels

Guaranteed to meet deadlines and efficiently work with others within department as well as externally in other departments cohesively

Swift identifier of redundancies and troubleshooting areas to maximize resources to streamline operations

MIDDLE GA TECHNICAL INSTITUTE Warner Robbins, GA

Commercial Driver Licensing Course

2006

CENTRAL HIGH SCHOOL Macon, GA

General Educational Diploma

1993

COMMERCIAL DRIVER Macon, GA

L&K Trucking August 2014 – September 2015

EMPLOYMENT HISTORY

Primarily responsible for driving the allotted vehicle to assigned location; assist the manual labor in loading and unloading the merchandise carefully throughout the state of Georgia. Able to maintain vehicle merchandise inventory and fill logs regularly. Kept track of fuel efficiency and call in for tuning from time to time to ensure proper maintenance and proficiency of the vehicle.

Key Accomplishments:

Demonstrated ability to meet safe delivery deadlines

Recognized as being one of the top three drivers several times and if miles permit, top five on other occasions

Operator of vehicle safely, following all Federal and State regulations, thus driving for consecutive months without any infractions

NIGHT STOCKMAN Macon, GA

Walmart July 2012- February 2013

Prepared and processed a wide variety of shipments; pulled and packaged merchandise as well as operated pallet mover to transport, stage and store freight. Loaded and unloaded trucks as quickly as possible all while assisting coworkers with duties in which they needed assistance with, such as lifting and placement of items. Also responsible for janitorial duties within the store such as sweeping, taking care of spills and attending the carts. Overall, I ensured that the customer’s experience was a smooth transition from their entrance to exit of store.

Key Accomplishments:

Received various praises from customers, employees as well as managers for store up-keep and overall job performance

Openly available to work shifts for employees that called out to ensure store efficiency continued

DRIVER Somerset, KY

Super Service 2006

Responsible for picking up and delivering goods at assigned locations on time throughout the Eastern and Midwestern region. Able to continually coordinate with management and other drivers for obtaining latest road conditions and weather updates to access best route of transport. Kept accurate records of fuel fillings and services. Ensured safe loading and unloading of material for each delivery. Effective in checking all load-related documentation for completion and accuracy.

LOGISTICS Macon, GA, Express Professional

Responsible for pulling orders from warehouse and loading onto trucks in route sequence; Accurately filled orders: prepared, wrapped, weighed and loaded items for shipping according to packing slips; Shipped high volume of orders daily; followed all procedures and kept accurate records according to company guidelines.

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