Customer Service Pharmacy Technician

Jamise Mallett

Customer Support and Certified pharmacy tech

Clinton, MS

*************@**********.*** - 601-***-****

Pharmacy technician/customer service rep utilizing my various skills within a hospital, retail, or private company setting.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Support Analyst II

Baptist hospital - Memphis, TN - July 2013 to April 2015 Responsibilities

My responsibilities are to answer telephone calls from Baptist hospitals and clinics and troubleshoot any issues they may be having from computer applications to pc based issues. Accomplishments

I'm learning how to resolve issues over the phone with the electronic medical record Epic. Skills Used

Phone etiquette, customer service skills, problem solving and critical thinking Community health Pharmacy Technician

Methodist hosital - Memphis, TN - January 2013 to July 2013 Responsibilities

My primary duty was to conduct home visits with an LPN after certain patients were discharged from the hospital to make sure they had all of their medications, fill their pill boxes, and to make sure they were not having any problems with taking or getting their medications. In the hospital I was responsible for medication reconciliation, which was matching our records with the patient's pharmacy records and making sure there were no discrepancies, scheduling follow-up visits with doctor, and scheduling our home visit appointments. Accomplishments

I learned how to do medication conciliation, how to take care of patients in their homes and how to use a computer based scheduling system.

Skills Used

Knowledge of medications, their uses and side effects, filling pill boxes, being a professional healthcare provider

Call Center Technician

Accredo - Memphis, TN - April 2011 to November 2012 Responsibilities

My responsibilities at Accredo were to answer between 80-120 phone calls per day making a ticket for each call taking prescriptions from doctors offices and the hospitals from anywhere in the U.S. I also did a lot of prior authorization insurance claims and updating patient profiles/information. Accomplishments

I learned better phone etiquette, how to handle a large phone call volume,great customer service, and how to create tickets for problems.

Skills Used

Customer service, phone etiquette, computer literacy Pharmacy technician

Walmart - Pearl, MS - October 2007 to April 2011

On a daily basis I type/input prescriptions, count/fill medication for dispensing, handle insurance claims, handle dispensing equipment, answer/make telephone, give great customer service, order/receive supplies and medications, file important papers and documents, and assist the pharmacist in various other activities within the pharmacy.

Pharmacy technician

Walgreens - Clinton, MS - July 2006 to October 2007 While working at Walgreens, I learned everything about the pharmacy profession. I did a lot of typing/inputting, filling/counting medications, handling insurance, stocking supplies and medications, and I worked the register dealing with money and giving great customer service. EDUCATION

High school diploma in Basics

Clinton high school - Clinton, MS

2003 to 2006

SKILLS

IV experience, direct patient care, call center, retail, hospital CERTIFICATIONS

PTCB

March 2015 to March 2017

certified pharmacy technician

PTCB-540************

ADDITIONAL INFORMATION

More than nine years of experience with customer service

-Great communication skills necessary to follow verbal and written instructions, including the ability to understand pharmaceutical terminology.

-Excellent interpersonal skills to consistently interact with patients, families, visitors, and staff in a courteous manner; and to maintain positive working relationships.

-Great physical ability and stamina to perform the essential functions of the position.

-In-depth mathematical skills to accurately compute ratios, percentages, and totals.

-Excellent phone etiquette and customer service skills

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