Customer Service Data Entry

Felicia L. Pate

**** ******* ****

Arlington, Texas 76017

817-***-**** Cell

682-***-**** Home

*******@*****.***

Career Objectives:

Seeking a position utilizing data entry skills. Also show casing my organizational abilities, strong people skills, and team player attitude.

Work Experience:

Actively seeking employment: Aug 2015 / Present

Bank of America (Alexon Staffing) Fort Worth, TX

Job Title: File Clerk / Data Entry Scanning Clerk/ March 2015 / Aug 2015

Filing client files by numeric order and loan names, data entry client file order numbers into system, fast pace attention to detail focused. Lifting up to 30lbs, pulling carts, loading carts, file backs, and order entry.

North American Title Insurance Company (Staffing Service: Professional Alternatives) Arlington, TX Job Title: Escrow Assistant July 2014/ Aug. 2014

Job Duties: Open orders along with data entry daily files from multiple Closing Offices. Input correct information in file such as address, phone number, Borrowers name, Sellers name, Underwriter information, closing office information, process loan documents, and Real Estate Agent information. Enter transaction type for file if the file is a Purchase, Refinance, Equity, or Cash purchase. Check in Proform or Enterprise daily for old orders that match new orders entered in new data system. Process Commitments, prepare Settlement Statements, replace Tax Certificates, input information into excel daily on spreadsheets, order new Tax Certificates from Datatrace, upload Wiring Instructions, process ICPL’s daily. Upload all important documents into Blitzdocs daily. Usage of Softpro Select, Proform, Enterprise, Microsoft Office, Datatrace, Internet Explorer, Blitzdocs daily. Deliver closing package by deadline daily.

Took Classes / Stay at home Mother after having baby during this time. Feb. 2013 / July 2014

Fidelity National Financial Arlington, TX

Job Title: Order Desk Clerk / Escrow Assistant Oct. 2011/ Feb. 2013

Job Duties: Received and processed incoming orders for Escrow, Collateral and Title offices. Daily duties include preparing documentation to close files, data entry, informing loan sales and acquisition reports, prices, input title information into excel spreadsheets, create and file documents and delays. Help prepare title contracts, collateral and refinance documents and handle phone calls for information, questions or complaints. Deliver closing package by deadline daily. Daily usage of Servicelinks, Datatrace, Internet, Ramquest, Softpro, ACS, Microsoft Office, Intranet, Oracle, Taxnet.

Actively seeking employment Aug.2010 / Oct. 2011

J.P. Morgan Chase Monroe, Louisiana

Job Title: Operations Specialist / Doc Processing Jul 2010 / Aug 2010

Job Duties: Research and data entry daily on client files for charge-offs on different loans such as Installment Loans, Mortgage Loans, Refinance loans and Credit Cards. Also look in data system to see whether or not each loan has gone into default status. Update and create new files daily. Verify in data system if the loan is active or inactive. Check if client has any collateral assets. Determine if the loan is a Prime, Non-Prime, or HE loan then stamp and label to send for further processing.

Louisiana Health and Human Services (Westaff Staffing Services) Monroe, Louisiana

Job Title: File Clerk May 2010 / June 2010

Job Duties: File client files in a fast pace work environment. Look up information on client if case is active or inactive. Update information in system for later usage. File by clients social security numbers in order from least to greatest. Answer phone calls about status of client’s case and appointment dates. Pick up outgoing mail, operate mail sorter machine daily, take and stamp client applications daily. Look up the status of benefits and update info.

A.M.S. Services Inc. (Advantage Staffing Agency) Monroe, Louisiana

Job Title: Dispatcher/ Data Entry Clerk Apr 2010 / May 2010

Job Duties: Monitor alarms for residential property and business. Answer phone calls for a high volume call service daily. Log calls and make notes daily. Dispatch fire and burglary alarms to police or fire department in case of danger and aide customer for assistance. Attention to detail and very fast pace work environment.

Target Monroe, Louisiana

Job Title: Backroom Teamlead Aug 2009 / Oct. 2009

Job Duties: Greet customer’s daily, assigned daily breaks and lunches. Made work schedules weekly and make changes when needed. Monitor employees while working. Open store and help make ready for store daily opening. Back stock products on shelves daily. Greet vendors for store merchandise. Acknowledge trucks while receiving store merchandise daily. Daily use of R.F. scanners.

R.S.R. Group Grand Prairie, TX

Job Title: Warehouse Associate / Inventory Clerk Feb. 2005 / Apr. 2006

Job Duties: Packed product (Ammo, guns, and artillery) on a fast pace assembly line. Attention to detail a must, read packing slips for complete accuracy. Maintain count on product that would be shipped out for the daily run. Stock product daily. Keep an account of all inventories of guns and ammo being shipped out and received in data system. Adhered to all Alcohol Tobacco Firearm policies of the Federal Government. Help implement new policies of inventories for all guns and ammo in the facility.

Small Business Administration Fort Worth, TX

Job Duties: Scanning Assistant June 2005 / Sep. 2005

Job Duties: Verified all insurance documents and Collateral assets with 100% accuracy. Attention to detail all information was correct and signed by clients. Label and verify deeds, titles, and insurance policies of each client. Put all information in system and label folders for attorneys to look over and sign for later usage.

Computer Skills:

- Microsoft office, Word, Excel, Outlook

- Database Software (Oracle, Lotus Notes)

- Email Software (Outlook)

- Internet Browser

- Peripheral Devices (Scanners, Printers, Copiers) OneSource Virtual HR

- Word Processing Software

- 10-key proficient

Education:

Waco High School 1990-1993 Waco, TX

Received GED in May 2002 at MCC College Waco, TX

Attended TCC College in Grand Prairie, TX Aug. 2010 / Present – Studied Business Administration

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