Customer Service Dental Assistant

Jerrica Hughes

Customer Care Representative - University Medical Center

Jackson, MS

**************@*****.*** - 601-***-****

Successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting. Knowledge using both cash register and credit/debit transactions; Microsoft Word, Microsoft Excel, WordPerfect etc. with a 35wpm speed accuracy. Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Care Representative

University Medical Center - Jackson, MS - 2014 to Present

* Answer telephone, coordinate meetings, maintain patient's charts, and establish/maintain filling systems and logs. Input data into computer programs.

* Patient registration, process medical insurance claims and procedures

* Provide a range of front-end customer service, financial and support activities to ensure an optimal customer service

Customer Service Representative

Xerox - Madison, MS - 2014 to 2015

*Answer incoming calls and assist customers to resolve insurance inquiries

* Navigate through multiple computer applications with speed & accuracy

* Recommend products that best suit the customer.

Dental Assistant

CompUDoc Dental Clinic - Vicksburg, MS - 2013 to 2014

* Greet and seat patients in treatment area, Expose and Develop X-rays

* Pass requested instruments to the dentist during dental procedures.

* Sterilize and Prepare Dental instruments

EDUCATION

license

State Radiology Permit

SKILLS

Dental Assistant (2 years), Customer Service (5 years) CERTIFICATIONS

Radiolog Permit

October 2016

CPR

February 2017

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