Management Technical Support

KAPILDEV BHATNAGAR

Mobile: 096********/ 091********

~ E-Mail: *****.*********@*****.***/ *****************@*****.***

Senior Professional

~Networking Operations/ Project Management~

Experienced in troubleshooting Cisco, Juniper, Checkpoint, F5, Link Aggregators & PoloAlto Products, Project Management & People Management

Worked on project for WAN optimization & Corporate Wi-Fi setup for Japanese Customers, awarded 2 times for the support provided to the customer which helps in for cost reduction and process improvement; involved in assessing BEH and application security improvements projects

A networking professional having able to handle the situation in an innovative and fruitful way along with the capabilities of learning new challenges

CAREER OVERVIEW

Technically Sophisticated Professional with over 12 years’ experience in:

Project Management Client Servicing Infra Project Management

Network Architect Network Security People Management

Process Optimization Systems Administration Networking

Technical Support/Troubleshooting

Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management

A technocrat with exposure in managing projects on installation, maintenance, IT infrastructure development and technical support

Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service

Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes; merit of achieving 100% SLA for team with nil escalation from client as well as achieving awards or recognition of rendering excellent services

Proficient in setting up & managing wide area / local area networks & networking devices administration

Team-based management style and excellent interpersonal and communication skills

ORGANIZATIONAL EXPERIENCE

Since Dec’14 VISPL, Pune as Deputy Manager (Network)

Key Result Areas:

Working as solution & Service owner of office connectivity.

Setting budgets and agreeing project time scales and deadlines with clients.

Holding weekly internal and external meetings on progress.

Managing staff to ensure that all milestones are achieved within the agreed timeframes.

Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business.

Assisting the technical team in their design and development tasks.

Creating for HLD/LLD for various LAN & WAN network implementations

Scripting/implementing required changes in Network/ Network security devices by following change management process

Managing customer service operations for rendering and achieving quality services

Providing value added customer services by attending to customer queries and issues

Supporting change request as a part of change management process.

Responsible for periodic monitoring and reporting of network activities to clients

Assessing organizational requirements for security & implementing security software systems against various attacks

Aug’08 – Dec’14 Virstra Technology, Pune as Assistant Manager (Network)

Handled the tasks of maintaining LAN and WAN infrastructure of the organization.

Responsible for implementing network related projects as well as configuring and maintaining various network devices.

Understanding Customer requirement and preparing HLD.

Managing staff to ensure that all milestones are achieved within the agreed timeframes.

Managing the complete range of project activities right from installation, testing & maintenance.

Provide Technical and Product development and updates: Switches (Edge and Core), Routers, VPN/SSL Solutions, Network Access Control, Wireless 802.11a/b/g/n

Managing Wireless AP and WLC infrastructure via Cisco PRIME

Holding weekly internal and external meetings on progress.

Providing technical guidance to operation team on the troubleshooting of Network Security devices: Cisco ASA, Checkpoint, F5 BIG IP

Worked closely with management and collaborate with other staff in the ongoing definition of network design, services, procedures, and policies.

Provide L3 technical Support to the team on the troubleshooting of Cisco Jabber publish on Mobile via Any-connect.

Configuring Firewall rules and providing access to the users as a part of infrastrure support.

Assigned the responsibilities of providing on-going network support to the team and problem resolution.

Generated ideas in bringing technology solutions to business problems, administration and configuration service.

Extending high-end technical support on various servers and ensuring high customer satisfaction

SIGNIFICANT ACHIEVEMENTS

Implemented Site to Site VPN, DM-VPN, Remote Access VPN and GET VPN and GRE Tunnels for Various customers

Designed backup strategy, ensuring scheduled / unscheduled backups as per the backup plan for DC Network devices.

NAC integration with data and wireless infrastructure based on AD/LDAP/RADIUS Databases.

Supported the team on various L2 issue i.e. Link-Aggregation Connectivity, AAA, HSRP, VRRP, Vlan, VTP, STP, DNS and DHCP

Implementation of Cisco Jabber on smart phones via Any-connect.

Troubleshot access related issues happen due to ACL & NAT deploy on router or firewalls

Performed penetration testing and network device scanning Using Nessus and Device hardening based on the alert received from IDS and Network scanning tools

Designed QOS & Traffic management for many Call Centers

Validated new project multi-vendor devices (i.e. Cisco, Juniper, Nec, Huawei) by testing before deploying into production

PREVIOUS EXPERIENCE

Aug’08 to Dec’14 Virstra Technology, Pune as Assistant Manager (Network)

Jan’08 to Aug’08 Zensar Technology Pvt. Ltd., Hyderabad as System Engineer- Network (Lead Role)

Dec’06 to Jan’08 Keane India Ltd., Hyderabad as Network Administrator

Nov’05 to Dec’06 Wipro InfoTech, Gurgaon as Helpdesk Management Engineer

Jun’04 to Nov’05 SIS Pvt Ltd., Delhi as Engineer - Customer Support Network

ACADEMIC DETAILS

MCA from JNR University, Jaipur in 2007

BA (Maths) from M.D University, Rohtak in 2004

TECHNICAL SKILLS

Strong proficiency in MS Project/MS Office suite/MS Visio/SharePoint portal.

Full lifecycle project management experience including hardware installation, software installation, software/hardware testing, user acceptance testing and release to production.

Change control and configuration management.

Considerable experience working in a PRINCE environment.

Hands on experience on following systems

oRouter: Experience on Cisco ISR2900/3900, CiscoASR1000, 2600, 2800, 1841, 7200, 3800, NEC IX (2015,2025, 2215, 3010, 3110) and Juniper

oFirewall: Cisco ASA (5500 & 5500x series), Cisco Pix (506,515,525), PoloAlto PA5040, Netscreen (5200, SSG320, SSG5, 5GT) and Checkpoint Firewall

oLink Aggregator: MPsec Fatpipe and Ecessa Power Link, F5 LTM, Talari, Barracuda and Riverbed

oL3 Switches: Hands-on experience on Cisco6509, Nexus 7009, Cisco4507R+E, Cisco 3500 and Cisco 3700

oL2 Switches: Cisco 2900, Juniper 4200, Hitachi Apresia, Huwai and Brocade

oWi-Fi: Cisco 2500, Cisco 2600, Aruba 3000, Aruba100, and Aruba130

oWorked on Network Protocols: OSPF, RIP, EIGRP, MPLS, VTP, STP, TCP/IP, HSRP, GLBP

oMonitoring Tools Deployment i.e. Pathview, Whatsup Gold, HPopen view, Firewall Analyzer, Netflow Analyzer, Syslog, Mrtg, CatTools, Device expert, IDS, server and for Network Devices Backup

oLoad Balancer I.e. Fatpipe, F5 LTM/GTM, barracuda, Talari, Redware Link proof

oAuthentication System like ISE,NPS & ACS

oExpert on Network Security systems I.e. IPS, Nessus, OpenVAS, Retina, IBM QRadar, and HP Webinspect

oKnowledge on Linux Platform: Ubuntu, Radhat lunux, Fedora

oExperienced on Others: VMware, Virtual Box, Vsphere, Citrix, Wireshark, DNS, DHCP, WINS, IMAP, POP, SMTP, Clustering, SLB

Management SKILLS

Ability to understand the client's market sector and therefore provide them with independent professional advice and guidance.

Can effectively work on own initiative, as part of a team, or as the leader of a group.

Being involved in a project from evaluation, conception and completion.

Ability to provide leadership, motivation and strategic direction to a multifaceted team.

Having a close relationship with suppliers and contractors.

Team player, strong attention to detail, ability to work with staff at all levels within an organization.

Proven ability to achieve results in very high pressure environments and to keep teams motivated.

Able to manage and control projects in multiple project environments.

Liaising with outside IT consultants and other third party contractors to ensure projects completed on time.

Preparing progress reports for Program Managers.

Able to sell the benefits of projects to their target audiences.

PERSONAL DETAILS

Date of Birth : 2nd May 1982

Residential Address : F502, Surobhitown Ship, Vishrantwadi, Pune-411015, Maharashtra

Languages Known : English, Hindi, Basic Japanese and Advance Level of German

*Please refer annexure

ANNEXURE

CERTIFICATIONS & TRAININGS

CCIE (Sec) Written Certified

Cisco Certified Network Professional (CCNP)

Checkpoint Certified Security Administrator (CCSA)

Cisco Certified Network Administrator (CCNA)

Prince2 Foundation Certified

Prince2 Practitioner Certified

TOGAF (The Open Group Architecture Framework) Level 1 & Level 2 Certified

ITIL ® V3 (Foundation) Certified

Project Management Professional Trained

PoloAlto Trained

PROJECT DETAILS

Title: Wi-Fi Deployment

Title: Secure Network Device Access (ACS & ISE Deployment)

Title: WAN Up-gradation

Title: QOS Deployment on Call Center Network

Title: DMZ Setup for Subsidiary Companies

Onsite to Japan multiple-times for various projects

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