Customer Service Microsoft Office

Kimberly Mock

***** ******** ***, **** **, Chicago Ridge, IL 60415

Phone: 630-***-**** Email: *********@*****.***

Skills

Microsoft Office (Word, Excel, Access, PowerPoint) proficient

Database entry and modification

Excellent business and interpersonal communication skills (oral and written)

Ability to adapt to new situations and learn skills quickly

Employment History

LKQ Corporation, Chicago, IL

Treasury Analyst – April 2015 – Present

• Research and file unclaimed property for subsidiaries

• Administrator for purchasing card program

• Create and modify user access for online bank accounts

• Assist in opening, closing, and changing services on bank accounts

• Collect and verify Weekly Production Report data for ~200 locations

Cash Applications Coordinator (part time) – June 2014 – December 2014

• Apply payments to customer accounts

• Contact customers with remittance issues/questions

Receptionist – September 2012 – March 2015

• Direct incoming calls and emails to correct location/department

• File customer service complaints and follow up with branch managers

• Assist with organizing yearly Manager’s Meeting (600+ attendees, 200+ vendors)

Shane’s Office Products, Downers Grove IL

Customer Care Representative

July 2011 – August 2012

• Receive orders via telephone, fax, and online ordering system

• Process returns and credits for customers

Banfield, The Pet Hospital, Countryside IL

Client Service Coordinator

August 2009 – July 2011

• Monitored and trained new clerical staff

• Scheduled customers and kept a professional demeanor over the phone

Education

Bachelors in Business and Computer Information Systems

Northern Michigan University

August 2004 - May 2008

• Networking (Novell/Microsoft) and Programming (Java, Visual Basic) Concentration

• Business Courses (Accounting, Management, Marketing, Finance)

• Extra-Curricular: Founder and Member of “Girl’s Write Out” an unofficial, weekly, all-girls writing group

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