Customer Service Manager

Dominic Garofalo

**** *** ****** *** *******, IL 60018 847-***-**** *********@***.***

Logistics Management ● Distribution

Effective leader adept at overseeing warehouse teams, transportation personnel and manufacturers to provide seamless customer service. Results-oriented manager able to develop solutions that increase efficiencies, streamline processes, enhance quality, and eliminate waste. Applies excellent independent judgment and decision-making skills. Focused on implementing process controls and quality improvement initiatives to reduce costs and increase organizational revenue. Experienced in out of state warehousing as well new warehouse layouts.

“A mature leader with a positive win/win attitude.”

--Jim Bosco, VP/GM Midwest National Service Center

“Always willing to offer his assistance; extremely organized.”

--Kevin P. McConkey, President, Champion Logistics Group

Proven Profit-Building Capabilities:

Distribution Management

Customer Service

Process Control

Financial Oversight

Team Management

Facilities Management

Inventory Control

Quality Improvement

EDUCATION

Bachelor of Science - Business Administration, Northwood University, Midland, MI (2001)

AFFILIATIONS

American Institute of Baking, Conway Quality and ISO 9001

PROFESSIONAL PROFILE

Stalwart Systems USA, Niles, IL.

WAREHOUSE MANAGER

Manager of warehousing, shipping, receiving, inventory control, routing company drivers and trucks. Also manage LTL and truckload dispatch.

Americana World Wide, Winnetka, IL 2014-2015

DISPATCH OPERATIONS MANAGER

Manager of dispatch department. Negotiation of freights with Truckload and Less than Truckload carriers. Follow up with carriers at the time and day of pick up through time and day of delivery. This is a 24/7 operation brokerage company for the trade show industry.

Niven Marketing, Carol Stream, IL 2011–2014

SHIPPING / RECEIVING MANAGER

Effectively manage key shipping and receiving operations, driving leadership and excellence within the distribution area. Consistently promote an efficient, productive environment, overseeing scheduling for all daily activities of a 10-person transportation team. Continually establish and foster positive customer relationships.

Strategically coordinate activities of the internal supply chain to ensure accuracy and timeliness.

Proactively negotiate contracts with external vendors to minimize operational and customer costs.

Reconcile daily inventory within the Epicor AS400 system.

Coordinate and schedule all rush and change orders.

Ensure all operational processes and procedures are adjusted according to performance reports, driving a consistent process strategy focused on continual improvement.

Create and dispatch shipments, assigning carriers through manual procedures when necessary.

Increased team productivity by 20% through the creation of a progressive pay program targeted to tie safety and customer service to individual and team performance measures.

Champion Logistics Group, Northlake, IL 2003-2011

OPERATIONS MANAGER 2010-2011

Directed all daily scheduling for 50 transportation team members, assigning carriers and creating/dispatching shipments.

Provided key oversight within the production area to ensure accuracy in customer work orders.

Handled all building and HVAC maintenance and repairs.

Successfully managed and adhered to a strict transportation budget, defining objectives, goals, strategies and measurements for the transportation team.

Created a culture of safety throughout assigned areas.

THIRD-PARTY LOGISTICS MANAGER 2003-2010

Provided third-party logistics management at Niven Marketing representing Champion Logistics Group, directing shipping, receiving, and inventory control operations.

Created bills of lading, updating shipment status information, and acting as the liaison between logistics, carriers and customers.

Approved all freight invoices for accounting prior to payment.

Dispatched all company owned tractors and trailers to ensure all shipments were completed in a timely manner.

Provided maintenance for all vehicles and equipment.

Prior Career History:

Distribution Manager, Houston Harvest Gift Products, Franklin Park, IL 2001-2003

Warehouse and Purchasing Manager, Bell and Howell, Skokie, IL 1998-2001

Logistics Customer Service Manager, Field Container Corp., Elk Grove Village, IL 1983-1998

Contact this candidate