Customer Service Representative

Profile

I am an eager person who loves to laugh and make others laugh as well. I am fun to work with and have exceptional relationship building qualities. I am looking for a career that allows me to be both strategic and creative, as well as offers personal and professional growth opportunities. I enjoy work that gives me a sense purpose and have ‘Generation X’ work ethic.

Key Skills

Superior written and oral communication skills.

Outstanding attention to detail and ability to multitask.

Quick learner and ability to apply new skills in a professional setting.

Familiar with Adobe Illustrator and InDesign.

Superior organizational and time management skills.

Intermediate proficiency in French.

Creative, innovative and analytical approach.

Ability to work independently and in a team environment.

Professional Experience

Senior Customer Service Representative November 2013- Present

Enterprise Rent-A-Car, Edmonton AB

Created an enjoyable atmosphere for customers through high-energy and superior customer service, helping our branch to receive the highest Customer Service Quality Index in the province.

Increased customer satisfaction by developing and implementing structured programs, in addition to training office personnel in these programs and ensuring employee compliance.

Demonstrated leadership and team work by acting as a mentor and assisting in training new employees in various office systems and procedures, which increased productivity, and improved employee satisfaction and retention.

Business Development Strategist November 2013- November 2014

ACCA Leadership Foundation/ Alberta Community & Co-operative Association, Edmonton AB

Coordinated stakeholder communications and distribution, including e-communication and acted as liaison to the public.

Conducted in depth research, analysis and developed reports that aided management in decision-making.

Worked with limited resources on all projects by working efficiently and seeking alternative solutions, which resulted in lower overhead costs and provided valuable experience to community members.

Management Trainee October 2012- November 2013

Enterprise Rent-A-Car, Edmonton AB

Responded to customer inquiries with accuracy to ensure customer preparation and provide expedited service.

Adapted quickly to changes in customer requirements using analytical problem solving skills to find effective solutions, maintaining high customer satisfaction.

Built sound relationships with customers by providing exceptional customer service and exceeding expectations, which helped my team improve our Customer Service Quality Index by 24% over a 6-month period.

Administrative Assistant July 2006- April 2007

Company Productions Inc., Centre NS

Conducted online research and created databases and marketing strategies to locate and attract national and international talent and business opportunities.

Planned events and conventions, attained sponsorship and managed media relations with professionalism to develop a strong network of clients, vendors, and business partners.

Developed rapport with existing and new clients through promotional events and personal interactions to expand the customer base.

Education

Bachelor of Commerce, Saint Mary’s University, Halifax NS 2007- 2012

(Majors: Global Business Management, Small Business and Entrepreneurship)

Completed New Venture Opportunities course where our team created full business plan for a new product launch in Canada that had the potential of raising $100,000 within the first year.

Acted as a Business Consultant in my Small Business Performance Improvement class, where I worked with a struggling small business and suggested several marketing solutions to expand and grow revenue.

Certifications and Training

First Aid May 2014

Vitalize Provincial Voluntary Sector Conference June 2014

Servus Credit Union Young Leaders Retreat October 2014

WHIMIS May 2009

A tidbit about me…

I’ve played soccer for over 15 years.

I developed a love of sewing over 10 years ago in 4-H.

I love watching documentaries and am slightly obsessed with The Big Bang Theory and Once Upon a Time.

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