Customer Service Technician

OBJECTIVE: To obtain a position as an EMT-B, that will enable me to utilize my emergency response experience, my attention to detail and my ability to function in high-pressure situations to help my organization achieve its goals.

ATTRIBUTES: Prompt, reliable, flexible hours, own transportation, team player, adaptable to new skills and tasks, CPR and EMT-B certified, and motivated to learn.

EXPERIENCE: 2012 – Present Southwest Allen County Fire District Yoder, IN

Volunteer Emergency Medical Technician

Respond to 911 calls

Provide quality patient care to the Acute and Chronic patient

Assist with training of new EMTs

Assist with training of Fire Fighters

Attend educational seminars

2015 – 2015 Lutheran EMS Leesburg, IN

Emergency Medical Technician

Responded to 911 calls

Provided quality patient care to the Acute and Chronic patient

Assisted Paramedic partner as needed

Attended educational seminars

2009 – 2015 Department of Veterans Affairs Ft. Wayne, IN

Motor Vehicle Operator

Transported disabled veterans to appointment and home

Maintenance of V.A. vehicles

Removal of snow as needed

Cleaned the campus as needed

Assisted other engineers as needed

Laboratory Program Support Assistant

Greeted veterans and explained laboratory testing procedures

Printed laboratory testing labels

Reviewed and released pathology reports into the Veterans chart

Other clerical duties as needed

Medical Instrument Technician/EKG Technician

Monitored heart rhythms

Reported any heart rhythm changes to the RN

Documented heart rhythms into the Veterans charts

Performed 12 lead EKGs documented EKG into Veterans charts

1988 – 2008 Parkview Hospital Ft. Wayne, IN

Support Service Senior Lab Technician

Processed laboratory specimens

Clerical duties

Phlebotomy as needed

Developed and implemented an inventory control system

Trained new employees in Specimen Processing and Clerical

Parking Garage Attendant

Customer service

Collected parking fees for parking in the parking garage

Sold parking passes

CERTIFICATIONS: Basic Emergency Medical Technician, CPR, ACLS

EDUCATION: 2015 CPR Certification Ft. Wayne, IN

2015 ACLS Certification Leesburg, IN

1988 Emergency Medical Technician Ft. Wayne, IN

1987 Leo High School Leo, IN

REFERENCES: Available upon request

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