Tamara Clark

Las Vegas, NV

acsa7c@r.postjobfree.com

OBJECTIVE

To build excitement while creating an informative and enjoyable experience for each end user in a non-stressful classroom environment during all facets of the implementation process. This will usually include support after Go-Live.

SUMMARY

Certified Ambulatory Analyst 2014

NVT 2015 EpicCare Ambulatory

Credentialed Epic Trainer in the following applications: HOD 2014, Ambulatory 2014, 2012 and 2010, Beacon 2012, ClinDoc 2012 and COPE 2010 & Dragon Speak Software . Specialized with Provider training. Consistently helped develop workflows, classroom materials and troubleshoot issues. Go-Live Support – (CPOE) Providence Centralia 3/12; Providence St. Vincent 4/12; Providence Everett 6/12;

(ClinDoc) Valley Medical 9/12; (Beacon) Smilow Cancer Hospital 2/13; (Ambulatory) PeaceHealth Florence 5/13; Eugene 6/13; Alaska 9/13; Bellingham 9/13; Longview 12/13; Vancouver 3/14; Neuro Surgery Eugene 9/14; Alaska Specialty Clinic 2/15; (HOD) Vancouver – Wound Clinic, Cardiology, Maternal Fetal Medicine, Cardiac Rehab, Urgent Care & Pain Clinic 8/15 to 9/15. Epic 2012/2014 Ambulatory & HOD Credentialed Trainer, Peace Health Medical Group, Vancouver, WA – 3/13 to 9/18/15

Conducted over 1,000 hours of classroom teaching per year

Provided both comprehensive and meaningful–use centric training to ambulatory nurses, MOA’s and Providers based on federal mandates as well as Epic's good install practices

Created, updated and tested lesson plans and exercise booklets to match training environment build for Providers, Nursing staff and MOA’s

Worked with analysts to help customize builds for Oncology, Neurosurgery and Women’s Health clinics

Liaison and lead trainer for Southeast Alaska clinics which include Psychiatry, Urology, General Surgery, Orthopedics, Internal Medicine, Family Medicine and OB/GYN

Helped make modifications and predicted workflows for clinical improvements. Such as, MOA/MA role, front office to back office flow and back office to lab processes

Created and executed curriculum for Cancer clinic go-live

Assisted in training new staff and super users coming on to the project

Conducted over 150 classroom trainings with as many as 28 end user participants over 5 regions and 50 clinics

Specialized in Physician training classes for clinic settings

Provided Go-Live at the elbow support for more than 8 go-lives over 5 regions covering more than 50 clinics

Created PowerPoint presentations for class objectives, ground rules and staff meetings.

Updated and maintained trainer calendar for class schedules and special projects

Created and maintained Tips and Tricks handouts converting from 2012 format to 2014 Epic 2012 Beacon Credentialed Trainer, Yale University, New Haven CT – 10/12 to 2/13

Created, updated and tested lesson plans and exercise booklets to match training environment build

Created additional classroom materials such as Tips and Tricks, Quick Start Guides and PowerPoint presentations

Assisted in training new staff members who came onto the project after the credentialing process.

Conducted over 70 classroom trainings with as many as 24 end user participants

Developed and managed the training team schedule

Specialized in Beacon Physician training classes – Inpatient/Outpatient Infusion Clinics

Shadowed nursing staff as well Infusion Clinics to Inpatient for updating workflows and processes between nursing staff, front office and providers

Provided Go-Live support to Physicians in both Inpatient/Outpatient settings Epic 2012 ClinDoc Credentialed Trainer, University of Washington, Seattle WA – 6/12 to 10/12

Created, updated and tested lesson plans and exercise booklets to match training environment build

Responsible for communicating updates necessary based on end user participation

Conducted in class training for 6 to 16 class participants during each class

Assisted in training new staff coming on to the project

Trained in PAC, Dietary, Nurse Specialty Supplement, HUC, CCU, NICU and General Nursing

Assisted in organizing and maintaining necessary supplies and schedule

Provided Go-Live support for nurses in the Inpatient setting Epic 2012 CPOE & Ambulatory Credentialed Trainer, Team Lead, Providence, Portland OR–12/11 to 6/12

Worked with Principal Trainer to coordinate and update various training courses and assigned appropriate staff to classes as needed

Managed calendar from creation to updating changes

Conducted Inpatient training courses for Providers (Physicians, Surgeon, OB/Midwife), Dietary, HUC (Health Unit Coordinator), Rehab, Tech, Spiritual Care, Admin Assistant

Conducted Beacon training courses for Oncologists

Updated lesson plans and Quick Start Guides

Created workbooks for Providers

Point person for issues or other various management responsibilities while direct supervisor is unavailable

Trained appropriate staff/coworkers

Provided Go-Live support for Physicians in Inpatient settings while traveling to 3 other Go-Lives for Hospital Group in various sites

Business Development Consultant, Xerox, Wilsonville, OR – 2/11 to 9/11/11

Worked with product development team to implement rollout strategies of new enterprise ordering system

Trained and support Business Executives on how to use proprietary product

Assisted in the research and development of the enterprise ordering system

Interfaced with programming team in the research and development of the enterprise ordering system and provided client feedback to Xerox for further enhancement of product

Developed and Maintain Excel documentation for the purpose of tracking enterprise level customers

Developed a methodology for tracking high level executive clients for purposes of product deployment

Provided end user support to client for both technical and educational services

Followed up with client to validate installation of product as well as answer any questions or concerns they may have at that time

Created and maintain training documents

Developed training plan to bring new hires up to speed effectively

Provided risk assessment

Project Manager, Tualatin, OR – 8/04 to 9/08

Met the needs for business and residential organizing clients by analyzing and evaluating current strategies

Conducted consultations before the assimilation of each job proposal

Designed and presented a specific plan for each phase of the project

Procured necessary supplies and/or equipment for individual project needs

Simplified project concerns by breaking down tasks into manageable timelines

Bookkeeping for Estate and Business which included invoicing, bank records, proposals, supplies, budgets

Investigated and implemented advertising and marketing

Created necessary forms and business documents

Guest speaker on related topics pertaining to time management and project organizing

Managed all human resource issues

Maintained bank, investment and legal records

Planned and organized special events

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