Customer Service Sales

KIMI PATEL

** ******* ******

CARTERET, NJ *****

********@*****.***

732-***-****

OBJECTIVE

Looking to obtain a position, where I can utilize my knowledge and acquired skills as a pharmacy technician and further my growth.

EDUCATION

Kean University

2010 - 2012

• Bachelors, Chemistry

SKILLS

• Proficient in MS Office (Word, Excel, and PowerPoint)

• Excellent written and oral skills

PROFESSIONAL EXPERIENCE

Armada Healthcare Pharmaceuticals

2014 - Present

• Pharmacy Program Manager

• Customer service- call center

• Pharmaceutical sales-contacting

• Data Entry-entering referral in ASPN and running test claims in CPR+

• Contacting patient and/or pharmacies to obtain insurance info

• Outbound or inbound calls from patients, sales rep,MD office, and pharmacies

• Emailing sales rep and contacting MD office for any issues

• Calling insurance companies for any rejection or to obtain Prior Authorization forms.

• Following ups

• Contacting insurance for workers comp claims

Partners Pharmacy

2013 - 2014

• Data entry-coding prescriptions on framework from docu-track

• Customers service- building relationship with nurses and doctors

• Resolving issues and discrepancies

• Updating profiles, processing new/re-admissions,and refill Walgreens Pharmacy

2011 - 2013

• Providing customers service

• Processing new prescriptions, refills, typing, filling, labeling prescriptions

• Calling MD office for refills, prior authorization, patients medication

• Out of stocks, and over stocks

• Ordering from Cardinal wholesaler

• Chargebacks

• Calling insurance companies due to rejected claims

• Calling resolution company, specialty pharmacy from a claim to be processed

• Compounds

Merck

2009 - 2011

• Analyst

• Analyzing new research

• Entering and scanning all new data for the research

• Making sure the projects are done on time

• Testing each entry

Rite-Aid Pharmacy

2008-2011

• Same as Walgreens Pharmacy

INTEREST AND ACTIVITIES

Volunteered with Autistic Seniors

Summer 2008

• Transferring seniors

• Recording status updates on individual

REFERENCES AVAILABLE UPON REQUEST

PHONE: 732-***-**** - E-MAIL: ********@*****.***

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