Sales Service
Resume:
Sitti Sherna Basay
Phone: 093*-***-****
Email: ********@*******.***
**** – 2015 - MELBOURNE TRAINING CENTRE
Certificate IV in Hospitality food and beverage
**** – SWINBURNE UNIVESITY OF TECHNOLOGY
Retail Certificate III
2007-2010 KOONUNG SECONDARY COLLEGE
Semester 2 of Year 10 to Year 12 VCE
2007 – BLACKBURN ENGLISH LANGUAGE SCHOOL
2005 – 2006 Camp Lapu-Lapu National High School
2003 – 2004 Lahug Elementary School
2008 – Patients Assistant, Box Hill Hospital
Patient check in/out
Looking after patients
Assisting with meals
December 2009 – 2015 Shift Supervisor
Kmart Richmond
Responsibilities
Supervising crew members on every shift
Delegating tasks to crew and overseeing the completion of these tasks
Ensuring cash policies are followed, cash control and deposit of sales
Involved in the interview process of recruitment
Involved in management decisions, such as managing labor
Communicating and meeting projected sales targets and goals
Complying with the correct policies and procedures
Conducting workshops for performance and training purposes
Costumer service
Receiving costumer complains
Stock rotation
2014 – BAR COURSE
Mixing drinks/ cocktail making
Keg operating
Open/close bar
Cleaning the bar
Serving drinks properly
2014 – BIRTHDAY PARTIES
Bartend
Mixing drinks
Serving drinks
Experience in communicating to a wide range of people through my role as a Shift Supervisor at Kmart, such as communicating shift targets, delegating tasks and involved in the interview process of recruitment
Efficient handling of telephone and counter enquiries by answering enquiries over the phone at Kmart as well with dealing with customer complaints and over the counter service
Ability to contribute and work efficiently with others, demonstrated through my constant involvement with crew members, by working together we can achieve our targets
Attending manager meetings, brainstorming ideas together to come up with a solution to improve a certain hurdle
Strong work ethic
General bar management
Strong and proficient time management by showing up on my shifts on time or early to prepare for the day and managing my time between work, university classes and commitments, assignments from other certificate courses I took on and dance classes each week
Very organized by preparing my work and reading beforehand during university classes and planning out a checklist to be completed throughout my shift during work, such as which jobs to delegate to which team member and scheduled meal breaks
Ability to work in a fast pace environment as well as multi-tasking during a busy period from my past experience at Kmart
Able to adapt to new changes quickly such as learning a new system
Travelling
Studied abroad in the Philippines
Dancing
Sports
Mia Fe Pactores - Casher In Charge (CIC)
Sun Cellular Philippines
SM Cebu City
Sunny Boy Canete - Telemarketing
TelePerformance Philippines
IT park Cebu City
Contact this candidate