Entry Level Administrative Assistant
Resume:
Kelcie Anderson
Las Vegas, NV
acs9vn@r.postjobfree.com
PROFESSIONAL PROFILE
A self-motivated and goal-driven Accounting graduate with professional experience in office duties and customer services. Seeking an entry level administrative/clerical position to utilize accounting and Microsoft Excel/Word skills. Familiar with VLookup function, conditional formatting, calculations, and graphs/charts. Types 70 WPM, 10-key, strong knowledge of GAAP, general ledger, debits and credits of assets and liabilities, balance sheets, income statements, and accrual accounting.
EDUCATION
Associate degree of Accounting Technology
Northwest Florida State College, Fort Walton Beach, FL
3.5+ GPA, Deans List
WORK EXPERIENCE
Medical Customer Service Representative September 2015 - January 2016
Expert Global Solutions, Las Vegas, NV
Promoted to working with TRC 127s tasks for 100% quality job performance, which requires meticulous attention to detail and ability to correctly follow procedures
Organize medical records and adapt to shifting priorities among transaction reply code 127s, national marketing organization, undeliverable mail tasks and maintaining 93% or higher quality
Maintain communication and relationships with customers and pharmacists by following HIPAA policy and procedures and using a positive attitude to handle irate customers
Complete special projects requested by CVS Caremark management under tight deadlines and stressful periods
Data input of medical information obtain from outbound calls into Facets and Medforce
Verify information as part of operational process in Marx, Valencia, and Peoplesafe databases.
Maintain required quantity goal and process 800 accounts per month
Analyze and compare scanned documents keyed into Agent Portal
Timely compliance in following government regulations and ensuring confidentially and security of customer's information
Sales Associate March 2015-September 2015
Wal-Mart, Henderson, NV
Work independently and work in a team environment while upholding a friendly relationship with coworkers and customers
Organize and sort merchandise into correct department bins and inputting quantity data into handheld scanner
Prioritize stocking 7200 products per month by high demand and assigned duties under high volume and tight deadlines
Provide excellent customer service by answering questions following safety guidelines
Meticulous attention to reporting stolen merchandise and maintaining organized and clean shelves
Retail Associate
Payless Shoesource, Henderson, NV August 2014-January 2015
Assisted with closing the store and used basic math to calculate end of the day revenue and review balances
Registered customers into Payless Shoesource rewards database and updated contact information
Used database to obtain inventory count of in-store and local stores merchandise
Recorded purchases and returns to calculate end of the day sales conversion
Maintain organization and tidiness of the store while providing excellent customer service in a timely manner under little supervision
Answered phone calls
Front Desk Assistant January 2013-May 2014
Northwest Florida State College, Fort Walton Beach, FL
Answered incoming calls and transferred to the correct extension
Register students into the library database
Performed computer troubleshooting and used the database system for locating books
Performed word processing and spreadsheet duties and worked in Microsoft Excel, Word, and Outlook as required
Laminated temporary library cards and aided students with scanning paperwork
Helped students screen snapshot information and save as desired file types onto their thumb drives
Handled cash
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