Engineer Sales
Resume:
Michael J Bien
Clayton, NC *****
***********@**********.***
www.linkedin.com/in/mikebien
STAFF MECHANICAL PRODUCT ENGINEER
Expertise in electro-mechanical and industrial control products
Energetic leader who utilizes engineering, manufacturing, and sales background to develop solutions to customer-specific applications, emerging world-agency requirements, and manufacturing, supplier, and customer issues. Work in cross-functional teams, achieving solutions within budget and time constraints. Provide technical expertise while taking practical approach to solving problems. Openly and honestly communicate with team members. Results-oriented, incorporating concerns and challenges of other team members and functions. Consensus-driven, promoting best overall team solutions for company and ultimately customer.
Product Implementation from Concept to Production Root Cause Analysis Product Knowledge Materials & Fabrication Processes UL & IEC Compliance Customer Complaint Resolution
PROFESSIONAL EXPERIENCE
SQUARE D, SCHNEIDER ELECTRIC, Raleigh, NC 1996 - 2015
Staff Mechanical Engineer 2007 - 2015
Functioned as product expert for $50M product line consisting of pushbuttons, LED pilot lights, selector switches, joysticks, and contact blocks within 16mm, 22mm, and 30mm families, pendant controls, control stations, drum switches, and cam switches.
Provided technical expertise to manufacturing, product support, customer service, and marketing groups servicing customer requests, ensuring timely customer satisfaction.
Generated customer reports addressing all customer complaints, explaining root cause analysis, inventory disposition, and corrective actions, averaging 50 requests per year with 95% on-time response and 90% satisfaction rating.
Represented engineering, approving all project stage gates and safety reviews, resulting in faster time to market and quality products being released.
Leveraged years of experience involving plastics, zinc die casting, fasteners, rubber, thermoplastic elastomers, metals, powder metals, adhesives, LEDs, copper wire, etc., specifying and approving components with suppliers, resolving supplier issues, and fixing production problems daily.
Reviewed tool design and approved 1st article samples for all internal tooling projects, confirming quality products and functional tools.
Ensured designs conformed to UL and IEC regulatory requirements for all product introductions and modifications via testing and UL submittal.
Performed quarterly surveillance audits and conducted testing, verifying product performance targets.
Senior Product Engineer 1996 - 2007
Performed “hands on” manufacturing and business unit management in true cross-functional team consisting of product line engineer, manufacturing engineer, quality engineer, product specialist, materials analyst, and production supervisor located within production area to manage all functional aspects of push-button product lines with little management involvement.
Completed project involving IEC requirements related to positive breaking for switches and self-grounding for push-button operators, opening potential $3M market.
Supported supply chain savings efforts of $2M by evaluating, testing, and qualifying plastics, fastener, and supplier changes.
Michael J. Bien ***********@**********.*** Page Two
Redesigned selector switch line, solving leakage problem, joystick and selector switches, correcting sticking problem, avoiding lost accounts of $300K.
Completed transfer and pilot run approval of drum switch line to Monterrey, Mexico, saving costs.
Conducted geometric dimensioning and tolerancing (GD&T) training sessions for Square D tooling engineers, educating toolmakers and enhancing skills.
Developed responsibilities and supervised engineering technician position, increasing department efficiencies.
ADDITIONAL RELEVANT EXPERIENCE
HONEYWELL - MICRO SWITCH Division, Mars Hill, NC
Design Engineer
Supported project and product design for snap switch product lines. Drove continuous improvement of mature product line through optimizing product performance, product cost analysis and cost reduction, component design, materials selection, product evaluation and testing, approvals agency compliance. Introduced value-added switch assemblies to open new markets and add new products. Member of cross-functional team that developed and implemented quality system to comply with ISO 9001 in 8 months. Modified snap switches to meet CE requirements.
ITW SWITCHES, Chicago, IL
Applications Engineer
Led technical sales of mid-west and northeast territory comprising 44% of total sales for Basic Switch Business Unit. Supported marketing and engineering functions by handling product-related technical matters. Ensured complete customer satisfaction by timely personal handling of customer inquiries. Liaised between customer and engineering. Evaluated, logged, and monitored engineering projects. Technically supported 7 manufactures’ representative companies. Generated sales forecasts and managed sales goals. Established ITW Switches as customer approved source of supply. Performed technical sales training sessions. Specified all aspects of pricing.
EDUCATION
Bachelor of Science (BS), Mechanical Engineering, Valparaiso University, Valparaiso, IN
PROFESSIONAL DEVELOPMENT
Persuasive Speaking for Engineers Product Safety Training
Product Development Process Project Management
Hazards of Hexavalent Chromate and Lead FMEA
Process Mapping Pro Engineer CAD Software
Intro to Polymeric Materials NC State Engineering Liability
Taguchi Design of Experiments Kaizen Blitz Techniques
Geometric Dimensioning and Tolerancing Risk Analysis
How to Lead a Team Mastering Emotions
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