Project Manager Management

Shanti Boinepally

*** ********* **, ******* ** **021

Phone: 636-***-****(H), 314-***-****(M)

Senior Business Analyst / Project Lead

Business Process Improvement - Application Architecture Design - Project Leadership

Highly accomplished Senior Business Analyst/Project Manager with a verifiable track record of managing complex IT projects and exceeding expectations. Practiced in clarifying business requirements, performing gap Analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs. Extensive experience in the implementation of process, techniques, tools for various applications at AT&T. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders. Recognized project management skills, consistently deliver complex, large-scale projects on time and within budget. Additional areas of expertise include:

Process Analysis & Design

Project Management & Tracking

Budgeting & Planning

Management of Cross Functional Teams

Systems Solution Architect

Cost & Resource Estimates

Project & Delivery Methodologies

Process Improvement

Project Risk & Scope

Personal Profile

Over 15 years of management, project development, operations experience in the technology industry.

Adept at overseeing all facets of project lifecycle, including initiation and planning, change, risk and issue management.

Team Leader capable of motivating staff.

Ability to get on with all levels of people and possess strong relationship building skills.

Able to continuously meet targets and surpass expectations.

Recognized for taking on the most challenging task with cool and helpful presence and for going out of way to learn new technical and business subject areas.

Honest, open communicator who forms productive partnership with contributors across all functional and business levels and have a solid record of team leadership and subject matter expertise.

Articulate and well presented.

Technology Profile

Software : Proficient in MS Excel, MS PowerPoint, MS Word, SharePoint 2013, SharePoint Designer 2013, Wiki, MS Visio 2013, InfoPath Designer, MS Publisher, iMovie

Programming Tools: JDK 1.7, J2EE, Adobe Creative Cloud – InDesign, Edge, Illustrator, Flash, Flex, HTML5, JQuery, CSS, AJAX, JavaScript, XML, Eclipse IDE, Tomcat

Database: Oracle, SQL Server, MySQL, Oracle Client Tools namely TOAD, SQL Developer

Operating System : Unix, Linux, Windows

Knowledge of Agile methodology and implementation

Professional Experience

Sr Product Architect, Tech Mahindra (Americas) Inc Apr 2011-Present

Technical Architect, AT&T Jan 2001 – Apr 2011

One of a key individuals assigned to large complex engagement designing application architectures and improving business processes for integration Demonstrated skills in interviewing business and technical leaders to gather and clarify requirements. Developed implementation strategy and roadmap vision, and oversaw Business and Technical mapping. Authored detailed project/deployment plans and schedules. Took lead role in numerous projects and consistently exceeded customer expectations.

Earned Customer Satisfaction certificate by senior management of major client, ATT

Notable Project Include:

U2L Development Lead & Project Manager [Mar 2013 – Present]

Lead a team of Project Manager and developers to oversee 600+ Application migrations from Unix to Linux.

Stepped in and turned around and saved $5 million project, successfully restoring client confidence for a 5 year at risk project by building and deepening client relationships, creating new process for quality delivery, reevaluating team performance and set vision and road map for success.

Provided Support for 90+ application with Configuration compare tool and caught about 400+ defects before they became production problems.

Instrumental in automating multiple manual process with tools to reduce Time and Cost. This included weekly deployment Calendar for Linux Migrations coming up, developing a portal for Pre migration checklist, Collecting Application KPI (Health Metrics) from Source and Target environments to measure performance, Auto Notification emails to decommission Unix Servers after migration, Auto Reports to track Migration progress to name a few.

Redesigned Share Point, Wiki, tSpace (Internal Collaboration Tool). Won “Best Use of Design” award for the layout and the designs used to present information.

Identified problem areas and instituted multiple processes in place to address issues and help deliver commitments on time and with quality.

Performed Data analysis, draw conclusions and present findings to ATT Stakeholders.

Set clear expectations and goals for project team. Track progress against timeline.

Demonstrated outstanding leadership and superb project manager skills consistently scoring 100% on our SLA for schedule adherence and quality delivery.

Project Manager – Infrastructure Support for UVERSE suite of Applications [May 2011 – Mar 2013]

Lead a team of Environment and technical managers to patch/upgrade 600+ servers, application, and database with updated software every quarterly release

Stepped in and turned around a badly performing team for long term project for TechM with ATT. Changed the customer feedback from negative to positive. Achieved 100% SLA.

Plan, develop and implement automation tools to improve the shakeout, validation of environments to ensure a better quality of delivery of the environments. This effectively reduced defect count from 800 to 14.

Track hardware requirements, track and follow up of delivery of hardware requirements on time and schedule. Managed lease rolls of 100+ servers without impacting delivery.

Record and track SLA and hold meeting with ATT client to review the progress of the project and provide improvement plan and process on areas of improvement. Partner with cross functional teams both on business and technical side to work in coordination to deliver as one team

Lead Developer – Balance Manager Tool [Jan 2009 – Apr 2011]

Solely responsible for transforming a simple HTML report to a Flex Report to improve User Flexibility, Good Look and Feel and User Friendliness.

The Tool was developed with Adobe Flex front end, Java Servlet and Java Backend connecting to oracle database using JDBC Connection. XML, MySQL was other tools used for the project

This project was developed as a production support tool for handling fallout, monitoring Usage latency of netbooks namely IPADs

Daily Latency Report is run as a Cron job once per day in early hours to collect the Latency for Balance Manager report. This report shows the timeliness of mediation data being processed by balance manager for ipads and other netbooks. SLA should be 95% of data consumed processed within 14 min against customers account. This report is emailed every morning to all executives interested in this data.

Discrepancy Report Tool was created to provide quick remediation to issue faced by Support Team with subscribers reporting wrong usage of data. Support team spent around 2-3 hours of unpaid time to resolve Clarify Tickets.

GCDR Worker Report runs once per day also to show the load balancing between different GCDR workers. This is calculated by checking the number of transactions each worker processes through the day. This report is emailed every morning to all executives interested in this data.

Developer – OMS Tools Production Support [ Oct 2007 –Jan 2009] - The purpose of this project is to create production support which will allow a standard way of managing order fallout from OMS. Responsibilities included

Tools URL using ColdFusion, JavaScript and Ajax to fix single fallout orders

Auto Generation Tool developed to fix bulk orders. This involved sending orders from OMS to SDP, Notify Billing XML generation,

BBNMS Posting. Multiple tools developed to fix orders at various stages of the Order cycle.

XML Generation and posting: This generated complete XML for the order and posting it to respective system.

Developer – CPSOS [Mar 99 – Sep 2007] Purpose of this package is to provide the Data Operating Center with methods and procedures for the installation and maintenance of DSL.

Responsibility: Actively involved in all stages of software development including requirements definition, design, development, architecture, testing and support.

Provide comprehensive system support, configuration, maintenance for CPSOS

13 state Application and promote value added products and services for clients/customers.

Responsible for the strategic development and implementation of cost-effective solutions that are designed to provide improved productivity, streamlined operations, and faster access to critical information.

Implement effective customer satisfaction by identifying and eliminating the root causes of customer problems.

Train regular and new employees on various aspects of the application

Assist in the writing of the project documentation

Involved in the code migration from C++ to Java.

Co-ordinate Integration Testing and Test Cases and scenarios for effective testing of software.

Proficient in ITUP process/ Tools and promote standards within the group.

Programmer at Vinsai Software Consultants [Mar 99 – Mar 2001]

Technical Instructor at NIIT India.[Jul 2007 – Jul 2008]

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