Information Technology Customer Service

Desmond Tyler Jasper

***** ******** **, *******, ** 20147 Phone: 571-***-**** Email: **************@*****.***

Objective: Seeking an job where I can leverage my technological expertise along with my political science

background while being a strong contributor to an organization.

Profile:

Proficient in gathering and organizing information on problems or procedures, analyzing data gathered and developing solutions or alternative methods of proceeding with efficiency.

Skills:

Java Programming - Experience with writing Java coding in BlueJ

Web Programming- Understanding of HTML, CSS, JavaScript and PHP web programming

Microsoft PowerPoint- Gained great knowledge of PowerPoint through numerous presentations

Microsoft Excel- Used Excel daily while interning for SCDAA

Microsoft Word

Education:

Major: Political Science

Minor: Information Technology

Radford University, Radford, Virginia

Senior: 3.4 Cumulative GPA

Scheduled Graduation Date: May, 2016

Employment:

Sickle Cell Disease Association of America, Baltimore, Maryland June 2015 - August 2015

Special Events Intern:

Assisted in organizing National Sickle Cell Walk with the Stars

Interacted with potential walk participants via phone and Microsoft Outlook

Presented new ideas to the company on how to increase walk members

Operated Microsoft Excel daily to organize individuals and team participants

Acquired knowledge and experience of a corporate office

Firehouse Subs Ashburn, Virginia June 2014 – January 2015

Team Member:

Managed food preparation and organization

Participated in the accounting process as a cashier ensuring that funds were accurate

Inventoried food storages to prevent shortages on a daily basis

Served as a customer service representative to ensure customer satisfaction

JK Moving Services, Sterling, Virginia May 2013 – August 2013

Packer:

Moved residential and commercial furniture, appliances and equipment

Ensured customer satisfaction through professional behavior

Distributed goods to and from home, storage, surplus and central receiving

Banana Republic, Leesburg, Virginia June 2011 – November 2012

Sales Associate, Cashier:

Interacted with customer’s through product presentations and sales pitches

Strategized with manager to help meet sales targets for the period

Participated in the accounting process on a daily basis along with customer relations

Radford University:

Fall 2012 - Fall 2013 - Spring 2013 - Fall 2014- Radford University Deans List

Fall Semester 2012 - Present - Member of The National Society of Collegiate Scholars

Activities:

Political Science Club

Sign Language Club

Radford University Men's Club Basketball team

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