Project Manager Technical Writer

CHRYSTAL COMLEY

206-***-**** **************@*****.*** LinkedIn

TECHNICAL WRITER

Technical writer transforming complicated technical information into clear, easy-to-follow documentation. Comprehensive and flexible research, planning, and writing skills resulting in relevant and engaging content. Experienced in a wide variety of technical writing tools and processes. Easily adaptable to new technologies. Superior command of standard and global (easily translatable) English. Proficiency with the Microsoft Manual of Style and the IBM Style Guide.

PROFESSIONAL EXPERIENCE

MICROSOFT, Insight Global, Redmond, Washington 5/2015 Technical Writer Office 365, SharePoint / OneDrive

Produce and maintain high-impact customer-facing content – guidance for Fortune 500 companies on migration from SharePoint Online Dedicated to SharePoint Online Dedicated vNext.

Publish documentation to TechNet (via Download Management Studio) and SharePoint Online extranet.

Create and submit internal and external awareness communications.

Perform requested content edits.

Exposure to International Traffic in Arms Regulations (ITAR) policies and procedures. Technical Writer Online Services Division, Partner Center

Created and updated RESTful API reference content utilizing XMetaL, Source Depot, and Visual Studio Online.

Supported external customers via Partner Center how-to documentation creation and continuous publishing via XMetaL and Source Depot; applied organizational keyword tagging.

Migrated existing documentation from Word format into Content Authoring and Publishing Services

(CAPS), using GitHub Flavored Markdown (GFM).

TIBCO (acquired EXTENDED RESULTS in 2013), Redmond, Washington 2012-2015 Technical Writer TIBCO Spotfire 9/2013-1/2015

Lead technical writer for TIBCO Spotfire Mobile Metrics (formerly Extended Results PushBI).

Authored conceptual, instructional, and reference material in DITA for web-based help, utilizing agile and waterfall methodologies and adhering to strict corporate style guidelines.

Performed tool-related documentation and processes.

Produced online page content for Spotfire Cloud monthly releases.

Revamped Spotfire Cloud mailers and automatic messaging.

Produced hotfix and release notes.

Edited marketing and peer material.

Updated and maintained content for subsequent releases. Technical Writer Extended Results 1/2012-9/2013

Performed as solo contributor for all technical and marketing communications.

Created and edited test cases, user guides, deployment instructions, technical diagrams, case studies, blog entries, tweets, and one-pagers.

Developed websites within WordPress and Visual Studio, manipulating source HTML code.

Contributed to product design by providing usability suggestions for all aspects of product from installation, to deployment, and beyond.

Conducted research with subject matter experts and customers.

Managed company partnership with Microsoft Partner Network, involving maintenance of competencies and facilitation of learning plans and hosted trainings. MICROSOFT, P2 Solutions / Excel, Redmond, Washington 2008-2011 Resume

Project Manager Microsoft Online Services, Office Division, Global Planning and Readiness 6/2011-11/2011

Managed project plan and work stream coordination with external partner, Research in Motion (RIM), for Blackberry Cloud Services for Microsoft Office 365.

Engaged with and aligned local and remote teams on high-level, high visibility project for senior executives.

Drove collaboration with key stakeholders across multiple in-house groups.

Aligned partners working toward global readiness and cross-cultural cooperation.

Identified, mitigated, and facilitated contingency plans for identified customer and partner experience risks.

Allocated and managed resources on global stage.

Participated in ISO 27001 Certification Audit process. Project Manager Global Live Site Engineering, MSN & Bing Maps / Mobile 8/2009-8/2010

Managed all aspects of projects throughout the software development life cycle, including project scope, technical specification, schedule, resourcing, quality, cost, and change.

Managed stakeholder expectations by following risk, issue, and change management best practices.

Performed Quality of Service special projects involving detailed research and solution implementation.

Managed users and security groups for SharePoint portal.

Documented project processes, team processes, scope and requirements, project charter, functional specifications, and project status reports.

Translated project requirements into project objectives and tasks, assigned tasks to resources, and reported on and managed project scope throughout lifecycle. Project Manager MSN Operations, MSN Publishing Platform 6/2008-5/2009

Managed onboarding process for new sites and services to the MSN Publishing Platform.

Facilitated architectural reviews and validated deployment files, smoke test, sign off, rollback, hardware availability for additional traffic flow, and services designed to work within a shared environment.

Documented project and team processes, scope and requirements, functional specifications, and project status, and project charter.

SAFECO INSURANCE, Seattle, Washington 2007-2008

Surety Underwriting CSR

Performed extensive data configuration with multi-level validation.

Resolved day-to-day issues and completed specialized assignments using considerable independent judgment, while working within defined policies and procedures to optimize planned business results.

Led Special Projects involving research and implementation of solutions.

Supported corporations, such as Costco Wholesale Corporation, Kenmore Air Harbor Inc., Supervalu Inc., Coinstar Inc., Staples Contract & Commercial Inc., Puget Sound Energy Inc., and New Albertsons Inc.

MCLEOD INSURANCE, INC., Kirkland, Washington 2005-2007 Property and Casualty Insurance Agent

Quoted, wrote, and sold property, casualty, and small business insurance products.

Creatively assisted with billing and policy questions and issues.

Processed endorsements, claims, and binders.

Prepared Certificates of Insurance for commercial and personal lines. TECHNICAL SKILLS

XML, Darwin Information Typing

Architecture (DITA), XMetaL

GitHub Flavored Markdown (GFM), Content

Authoring and Publishing Services (CAPS)

SDL TriSoft Component Content

Management (CCM) system / Source Depot

Download Management Studio

HTML, CSS

Atlassian JIRA (tracking tool) and

Confluence (collaboration tool)

Git VCS

Microsoft Office Suite 2013

Microsoft Project 2013, SharePoint 2013

Microsoft Team Foundation Server / Visual

Studio 2012 / Visual Studio Online (VSO),

ASP.NET

Microsoft Product Studio

WordPress

iContact, QuickBooks

EDUCATION

Certificate - Technical Writing and Communication

Bellevue College

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