Customer Service Manager
Resume:
Ashley Ward
Houston Texas 77071
************@*****.***
OBJECTIVE:
To become employed with an organization that will allow me to utilize my acquired skills and
Encourage growth in a professional environment.
EXPERIENCE:
Williams Insurance & Financial Services/Claims & Billing Receptionist/Feb., 2005 June, 2011
Processed new customer information
Maintained customer files and information
Processed mail and in-person payments for customers
Identified and resolved customer claim related and billing issues
Also worked as personal assistant and secretary to Insurance Agents
Blackwood Bail bond/Office Manager/June 2005---Feb., 2014
Resolve all issues that arise in company and with customers
Keep record of and track all financial transactions
Keep office clean and organized
Make schedules
Field work
Inventory
Calls and Dispatch
JJ’s Café/Restaurant Manager/June 2005---Sept., 2011
Responsible for opening and closing restaurant
Responsible for working line
Greet customers
Cashier
Cleaning
Keep record of & track all financial transactions
Inventory
Franklin Covey/Customer Relations Representative/Nov., 2005 Oct., 2007
Provided excellent customer service by answering questions and providing product information to customers
Processed customer transactions
Performed merchandising, inventory and stocking for store
Assisted staff with time management workshops offered by company
Shipping and receiving
Jackson and Company Catering/Kitchen Aide/Sept., 2011 Aug., 2013
Assist catering staff with preparation, cooking and serving for large-scale catering events
Check catering menu daily and prepare foods accordingly
Keep track of kitchen inventory
Warehouse Work
Maintain cleanliness of kitchen work space
Participate in ongoing staff training sessions to accommodate customer needs/wants
Other duties as assigned
The Fresh Market/Front End Manager/ May 2012 - August 2014
Running the front end
Ensuring Employees are giving out of this world customer service
cash handling including registers setting them up closing them out and working them, as well as managing the safe
opening or closing the front completing opening and closing paperwork
Managing other small departments
Training new front end associates and ensuring they are ready for any and everything
handling all customer issues or other issues that may arise at the front end
SKILLS:
Typing, data entry, Microsoft Office (Word, Excel, Powerpoint), cash handling, filing, faxing, copying, answering multiple phone lines, communication and extensive organizational skills
EDUCATION:
Homeschooled Student/High School Graduate, 2005
College of Biblical Studies/2004-2006
REFERENCES:
Provided upon request
Contact this candidate