Front Desk Management

OBJECTIVE: Looking for a great opportunity to utilize and enhance my public communication skills.

RELEVENT SKILLS:

Excellent communication skills, positive attitude and energetic personality, excellent team-player, ability to work varying schedules, ability to multi-task, excellent social skills with various clients.

WORK EXPERIENCE:

Marina Towers, Alexandria VA - 2012 to December, 2015

Senior Front Desk Supervisor

Created schedules for front desk staff and security guards

Updated new residents move-in and move-out schedules

Received deliveries from Fed-Ex, DHL, and other couriers

Managed work orders for maintenance and other tenant requests

Distributed parking passes to guests and residents of the building

Managed room reservations and provided inventory of keys

Front Desk Associate – Promoted to Senior Front Desk Supervisor

Checked guests in and out while maintaining building security criteria

Noted resident requests and concerns for management

Sorted mail and assured package distribution in a timely fashion

Made copies and faxed documents as requested

Received and transmitted messages for residents and management

Distributed parking passes to guests and potential new residents visiting building

Inter-solutions, Washington D.C. - 2006-2011

Front Desk Clerk

Checked guests in and out

Documented all resident requests, complaints or problems

Anticipated resident needs and responded promptly

Logged in packages and distributed to residents

Received and transmitted messages using telephone switchboards

Distributed parking passes to visitors

On Call Registry, Washington D.C. - 2003-2006

Front Desk/Concierge

Greeted residents and visitors

Ensured reservations were taken with accuracy

Notified management of resident concerns or employees without delay

Concentrated on cleanness and neatness of front areas

Provided responsiveness for residents to deal with problems and complaints

EDUCATION:

Montgomery College, Takoma Park, MD (pursuing Associate’s degree in Media Studies)

References provided upon request

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