Management Service

Luther V. Douthard

**** * ******, *******, ***. *0636

Phone: 773-***-****

Email: ************@*****.***

I have over 20 years of experience as a Business Analyst (BA). Below, is a brief summary of my JOB DUTIES; AREAS OF SERVICE; SERVICES PROVIDED; WORK ENVIRONMENTS; METHODS & TOOLS; WORK HISTORY; EDUCATION / ACCREDITATIONS and REFERENCES.

JOB DUTIES

Partner with client Business and Product Owners to define project vision and propose solutions

Work with client stakeholders to gather business and functional requirements on current and future systems and processes

Worked with scrum master to ensure product backlog items were captured and clearly

Lead and or assisted in the facilitation of team and client meetings (JAD sessions)

Create wireframes, prototypes, and diagrams to visually illustrate user needs

Participate in Agile development activities to ensure quality, clarity, and transparency throughout delivery

Lead and or participated with the UAT initiatives

Lead and or supported application implementations process.

Provided demonstrations and system walk-through and provided end-user training

Technical Writing, develop training materials

AREAS OF SERVICE

SERVICES PROVIDED

Underwriting / Agency Services

Software Configuration Management (SCM)

Claims

Software Change & Configuration Management

Reinsurance

Service Level Agreements and IT Outsourcing.

Property and Casualty

Business Continuity and Disaster Recovery

Actuarial / Accounting

IT Audits and Quality Assurance

Consumer and Corporate Card Services Support

System Engineering Process Group (SEPG)

Command Center

Help Desk Escalation Point

Globe Corporate Trust Service Support

SFTP Coordination

Business Technology

Quality Assurance

Legacy Systems

Conversion

Documents & Forms

Document Configuration Management

Commercial Card - Fraud Prevention

Presentations

Commercial Card - eStatements

End-user training

Commercial Card - Reporting

Lead Tester

Commercial Card – Disaster Recovery

Document PCI Compliance

WORK ENVIRONMENTS / METHODS & TOOLS

Client Server / Windows / Legacy

Agile/ Iterative / SCRUM, Waterfall

Reinsurance Systems, P&C Systems

Guidewire Web-Based

Microsoft Excel, Access, Word, Excel, Project, PowerPoint, Visio, SharePoint, Lotus, Crystal Reports

IBM Rational Requisite Pro, ClearQuest, ClearCase, BuildForge IBM ReqPro, ClearQuest Test Manager and ClearCase,

JIRA, Content Manager

WORK HISTORY

07/2015 – 12/2015

JP Morgan Chase – SGA Consultant

Business Systems Analyst.

Interact directly with SME and third party to identify, assess and document business requirements, recommend business priorities, and advise business on options, risks, and costs.

Provide research to determine if solutions to business requirements that currently exist within or outside the business unit, and if not, determined whether new solutions are feasible.

Provide relevent test scenarios for testing teams.

Work with test teams to develop system integration test scripts and ensure the testing results correspond to the business expectations.

10/2014 – 07/2015

ACE \ Combined Insurance

Senior Business Analyst

Work with SME to gather and develop system and functional requirements.

Test Lead / UAT

Develop test plan, test scripts and test cases and executed testing

Production Issues Manager

Report and log production issues. Serviced as lead to manage production issues from inceptions to resolutions.

11/2010 – 10/2014

American Family Insurance - TekSystems Consultant

Project Analysis - Docs & Forms Configuration Management

Responsible for providing Configuration Management for Enterprise Documents (Customer Correspondence - Letters, Forms, Declarations, etc.); conduct interviews / JAD sessions, documenting requirements, develop user stories, support IT development, testing and implementation to production.

Business Analyst - Conversion Team

Document and bring up to date 3 of the companies major legacy application, Auto Plus, Property Plus and Billing Plus, processes and procedures for the business . Write requirements / user stories to convert the 3 legacy applications to a 1 new Guidewire application called Policy Center / Billing Center .

Business Analyst / Test Lead - Lead Quality Assurance

Responsible for reviewing, analyzing, and evaluating business systems and user needs to write business requirements; creating test cases, test plans, and participating in testing to ensure requirements are being met by development

Training and General Support

Document training material, provide training and mentored follow Business Analyst

Provide Defect Management and Change Management and Production Support

09/2005 - 01/2010

State Farm Insurance - Spherion / Technisource Consultant

Software Configuration Management (SCM) Service Consultant Process Group Support

Document Software Configuration & Change Management (SCCM) requirements for enterprise process, procedure and tools for Configuration Management planning, identification, control, status accounting and audits.

Implement, maintain, and support enterprise SCM strategy

Lead and facilitate over 100 SCM Coordinators, Engineers and Analyst by providing mentoring and training to achieve enterprise SCM objectives for planning, identification and naming, management and control, configuration audits and status reporting.

Perform audits to ensure enterprise policy and standards are achieved.

Designs and conducts surveys, studies, and reports using MS Excel and PowerPoint.

01/2005 - 05/2005

AT&T / Southwestern Bell (SBC) - Kelly Mitchell Consultant

Software Configuration Management (SCM) Analyst Consultant -- Systems Technology

Develop, implement, maintain and support SCM Strategy.

Assists in the development/design and implementation of new departmental techniques, programs, methods, and functionally specific initiatives.

Participates in formal sessions and interviews to gather, translate, and document business and system requirements to support transforming requirements into effective technology solutions

03/2004 - 06/2004

ABN / LaSalle Bank - Sapphire Technologies Consultant

Service Level Agreement (SLA) Consultant – IT Outsourcing

Develop, manage, and administer service management best practices. Facilitate communication between service providers, IT departments, and business units to define and maintain the SLAs for each IT department. Work across the IT organization, negotiating and tracking service level agreements (SLAs) to ensure SLAs are consistently met. Monitor and report on service levels and provide data for regular service provider reviews.

12/2003 - 02/2004

Harris Bank - Plum-Rhino Consultant

Disaster Recovery (DR) / Business Continuity (BC) Consultant – Process Support

Act as IT liaison to business. Managed all phases of Business Continuity. Develop and test DR integration plans and incorporate plans into business continuity plans.

Manage multiple DR/BCP projects and review DR procedures.

Implement Business Continuity Planning structure in accordance to Federal Reserve Guidelines - Federal Financial Institutions Examination Council (FFIEC).

07/2002 - 02/2003

First Card / Bank One

Business Analyst – Corporate and Consumer Card Services

Assist business and IT team members in redesigning business processes to improve productivity and efficiency.

Project Management,

Provide general BA support – develop Business Requirements, Service Level Agreement, User Acceptance Testing.

Provide training and education, and document Disaster Recover/Business Continuity Strategies.

09/1999 - 02/2002

Bank One / JP Morgan Chase

Business Analyst – Customer Advocate – Corp. Trust Administration

Serve as an escalation point for production support.

Capture/communicate metrics as appropriate, identify and research problem trends, and assist other Analysts with resolving complex, difficult, or critical issues.

Work with internal or external subject matter experts to correct and proactively prevent further problems by recommending and/or implementing bug-fixes, application enhancements, customer training, or other measures.

Document and facilitate turnover plan to other technology groups as needed.

EDUCATION / ACCREDITATIONS

Harold Washington College, Chicago IL. AA Degree

DuSable High School, Chicago, IL. HS Diploma

Project Management Certification (Interim Technology), Fellow Life Management Institute Certification (LOMA), and Associate Customer Service Certification (LOMA), Essentials of IBM Rational ReqPro, ClearQuest and ClearCase,

REFERENCES

Available upon request

Contact this candidate