Customer Service Sales Representative

ANTWON S. FELL

585-***-**** *******@*****.***

PROFILE

Dedicated service technician with experience in customer service, sales, networking, and technical support. I have the ability to accept and implement coaching and feedback. I have strong organizational skills and problem solving abilities. I currently hold a CCNA certification (Cisco Certified Networking Associate).

EXPERIENCE

2015- Present Xerox Corporation Rochester, NY

Responded and resolve customer inquiries.

Provided troubleshooting and technical assistance to customers.

Recommended products or solutions that best fit the customer.

2015-2015 Yahoo Corporation Lockport, NY

Data Technician

Performed installation of network equipment (rack, stack and cabling).

Built custom cages for installation of data centers and removed decommissioned equipment.

Troubleshoot and verified existing network equipment and infrastructure.

2015-2015 Frontier Communications Rochester, NY

NOC Technician

Worked in a fast paced virtual environment, working with both internal and external customers.

Knowledge to troubleshoot Ethernet (Layer 2), Routers(Layer 3).

Tracked all trouble reports.

On call to take Test/Status/Data calls.

Troubleshooting on Metro E circuits, DSL, and Managed Router.

Knowledge of IP protocols (BGP/MPLS/VPN).

Hardware troubleshooting and referral for vendor support.

Assisted engineering in design of current and future data networks/monitoring/testing platforms.

2011- 2015 Securitas Rochester, NY

Security Guard

Observed and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.

Made periodic tours to check for irregularities and to inspect protection devices and fire control equipment.

Preserved order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

2012- 2014 Netventive Rochester, NY

Network Engineer

Worked as a contract employee in small to medium sized network environments. Primary function was racking and powering on Cisco 6500, 6509, 7609, and ASR 9010 switches and routers. Responsible for physical layout design, cabling, and adherence to power, cooling and fire suppression protocols. Preformed basic card installs and replacement of small form-factor pluggable (SFP) modules on Cisco devices.

Received basic to intermediate level exposure to Layer 2 provisioning. Occasionally responsible for default passwords changes, frequent exposure to VLAN configuration, establishing trunks between Cisco devices, configuration of OSPF, BGP and EIGRP routing protocols.

2005- 2013 Lock Doctor Rochester, NY

Sr. Locksmith

Provided Excellent Customer Service.

Managed, maintained, and organized inventory.

Repaired and maintenance of locks, door closures, and electronic locking systems, adjust locks

including coding, key cutting and duplication for commercial, residential, and auto.

2009-2010 Sutherland Global Services Rochester. NY

AT&T Sales Representative

Responded and resolve customer inquiries.

Provided excellent customer service.

Promoted and sell customer products.

2000-2004 United States Navy

Military Service

Maintained, operated and repaired EMD 645 emergency diesels for the S Ronald Regan and the S Nimitz trained, operated and repaired valve, pumps, turbo generator, reboilers, auxiliary systems including compressed sit, and potable water.

Qualified lube oil preserver and security watch for power plants, personnel, and highly restricted areas.

EDUCATION

1999 The Door New York, NY

GED Commercial Diploma

2014 Monroe Community College Rochester, NY

CCNA Certification obtained 2/2015

2015 ITT Technical Institute Buffalo, NY

Major: Network Systems Administration

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