Systems Administrator / IT Operations Manager

Michael Worley

***** ***** *** ******* **. • Cypress, TX 77429 • Cell: 832-***-**** • **********@*****.***

Senior Systems Administrator

** **** ***** ** ******* information technology experience providing technology solutions which increase business productivity and lead to operational success. Offers a unique blend of technology, customer service, operational focus and interpersonal skills.

Excels in delivering a wide variety of high quality technology requirements including servers, networks, PCs, data centers, phones, operating systems and system admin.

Effective as both an individual technology professional and a technology manager.

Helped to reduced corporate overhead through improved processes brought on by technology applications.

Strong interpersonal and influencing skills leading to winning solutions.

Excellent writing skills bring value for program documentation requirements.

Oversight of a data center migration from physical servers to an all virtual Dell SAN solution

Direct the upgrade and build out of existing networks and IT closets at 5 facilities.

Facilitate the build out of IT closets and networks with the new construction of 5 facilities.

Authored a corporate IT handbook for Sarbanes-Oxley policies and procedures.

Identify new technology; involved in the initial review, RFP and selection process.

TECHNICAL SKILLS

Platforms: Windows OS, Server 2003-12, VMWare 5.5, Citrix ICA, MS Exchange 2008, MS Great Plains 10, CYMA 12.5, Active Directory

Hardware: Dell Servers and Desktops, Dell EqualLogic SAN, HP Laser Jets, Cisco VOIP Phone Systems, Cisco ASA Firewalls/VPN, Konica and Savin document centers

Software: MS Office, Visio, Citrix Meta frame, Dell App Assure backup software, Symantec: Antivirus and Backup Exec, McAfee Virus Scan, Webroot Secure Anywhere Antivirus, Adobe Acrobat, various adware, spyware, and malware removal software

Networking: TCP/IP, Wireless, DNS, DHCP

PROFESSIONAL EXPERIENCE

WEDGE ENERGY SERVICES, Houston, TX (2006–2015)

Senior Systems Administrator-

Single point of contact and/or escalation for all IT related services, projects, priorities, standards and procedures for entire organization.

Worked directly with the CFO on annual IT budget for all locations.

Managed users, network, and vendor support for more than ten locations across five states.

Supported Cisco Call Manager servers, Cisco Unity VM server, and all phones for connected offices.

Supported mobile phones and accounts for over 150 users.

Configured, purchased, and managed all desktop and notebook computers for over 150 users.

Worked with local vendors on leasing and installing copiers at all locations.

Managed document centers and printers for all locations.

Planned, implemented, and supported all technical aspects of new offices, office moves, and closures.

Worked closely with vendors and contractors during construction phase of new facilities for right sizing physical cabling and networking.

Negotiated and worked with XO Communications and ATT for circuit, network, and telephony implementation and support for all locations.

Responsible for planning and supporting a variety of data, VOIP, and POTS lines and circuits at all new and existing locations.

Planned and supported centralized private cloud of virtual servers located in Houston based datacenter.

Supported, updated, and maintained all servers, virtual and physical ranging from Microsoft 2003 to Microsoft 2012.

Created and managed all user accounts through Active Directory.

Responsible for creating and managing security for all shared network files and folders.

Supported and maintained Dell EqualLogic SAN including all firmware updates.

Maintained licensing for software including MS Office, Adobe, and CAD.

Maintained server licensing such as Microsoft server CALs, Microsoft GP and SQL CALs, and Microsoft Datacenter server licenses.

Maintained Dell server and equipment warranties, and Cisco SmartNet support.

Supported MS Great Plains 10 server and users, including SQL 2008 support.

Configured Fixed Assets module in Great Plains 10 and migrated data from BNA.

COMFORT SYSTEMS USA, INC., Houston, TX (1999 – 2006)

Network Administrator-

Served as Tier 2 and 3 server and desktop support for more than 60 locations, nationwide.

Managed Symantec Backup Exec and Quantum tape library for more than 30 servers in a datacenter location.

Served on the messaging team which supported more than 2000 users on Microsoft Exchange.

Supported Citrix Presentation Server, published applications.

Supported Lotus Domino servers and Lotus Notes end users application.

Worked with Microsoft to bring newly formed company with 60+ locations into software licensing compliance.

ADECCO CORPORATION, Houston, TX (1998 – 1999)

Y2K Compliance Analyst-Chase Bank

Upgraded or replaced PCs in all Texas branch locations.

Served as Team Lead for six analysts while working in branch locations in Texas.

Responsible for quality control and customer service for bank employees.

EDUCATION AND CERTIFICATIONS

SAM HOUSTON STATE UNIVERSITY Huntsville, Texas – Bachelor of Arts Degree

CCNA (Cisco Certified Network Associate) #CSCO12895380

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