Customer Service Manager

Shaulon V. McDaniel

909-***-****• ********@*****.***

OBJECTIVE

To work for an organization that can provide increasing responsibilities as supporter with an emphasis in administration, data entry, customer satisfaction. I have over 15 years’ experience and abilities to provide professional customer service. Both verbally and in writing.

WORK EXPERIENCE

Donation Receiver Manager March 2015~November 2015 Mennonite Thrift Store Rancho Cucamonga CA

Receive and coordinate donations (volunteer position)

Assist store manager with daily operations (promoted)

Assist volunteer/customers and staff with customer service questions or concerns

Recruit volunteer

Administrator August 2014~November 2014~Adecco Employment {America Red Cross} Pomona, CA

Direct Recruitment Donor Assistant. Recruiting local citizen to become a blood donor.

Build community connection.

Customer Service Team Member September 2013~October 2014~ True Blue Upland, CA

A goodwill ambassador to our clients and our temporary associates.

Build business relationships with customers and temporary associates while providing excellent customer service

Process applicants via Ellis system, eVerify and First Advantage background check system

Call customers to generate repeat sales and/or set sales appointments

Customer Service Team Member May 2011~March 2012~ Kelly Services San Bernardino, CA

Contracted at Wells Fargo N, A, home mortgage customer service department.

Assisted in providing resolution for mortgage holders for loans that Wells Fargo services.

Assisted with payment related concerns.

Customer Service Agent March 2010~March 2011~Remx Staffing Agency Lake Forest, CA

A part of first level team for Stanley Black and Decker warranty program. Meet department objective to service level, customer experience, productivity numbers and cost out initiatives. Collaborate with other departments of the organization to fully contribute to the voice of the customer (VOC) protocol.

Associate August 2006~January 2010~Home Depot Orange, CA

Assuring customer satisfaction.

Working with vendors, installers, and other associates to process customers order request.

EDUCATION /TRAINING/VOLUNTEER EXPERIENCE/COMMUNICATION/LEADERHIP

April 2008-January 2013 University of Phoenix Bachelor of Science Business Healthcare Administration~ Degree BSHA Ontario, CA

2005~Present America Red Cross USA~ Volunteer: Adult/Pediatric CPR&AED Certified San Bernardino County

6036 Klusman Alta Loma CA 91737

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