Business Analyst/PM/ERP

HASHMAT JAMAL KHAN

** – **** Thomas Street, Mississauga, ON L5M0P7

Cell: 416-***-**** Home: 647-***-****

Email: ************@*****.***

Summary of Experience

Hashmat Khan is a versatile and innovative Team Leader, Senior Business Analyst and a Project Manager who thrives on helping organizations successfully transition through transformational change. 14 years of IT experience in a broad range of industries like Financials, Manufacturing, Retail, Distribution, Supply Chain Management and insurance industries.

Professional with comprehensive business/technical/tactical skill-set and expertise in Business Process Re-Engineering /Improvement/Management (BPM), Business Analysis, System Integration, Systems Requirements Analysis, Workflow Design, Project Management, Leadership, Process Modeling, Testing/Quality Assurance and Customer Service. Strength in interpreting and transforming business objectives and requirements into technical solutions as a leader of many software implementations. This comes from a successful track record in delivering business and software projects with solid understanding of Agile methodologies. Incorporated Agile methodology and SCRUM techniques to manage requirements and evolve business applications.

Strong understanding of IT Service Management concepts, Lead complex projects/programs with small-to-large budgets and multisite teams. A Proficient problem-solver who envisions Business and Technical perspectives to develop functional solutions for challenges.

An earned reputation for functioning efficiently in a fast-paced, high-energy work environment and adapting quickly to changing circumstances. Known for strong organizational and analytical skills, attention to detail and a commitment to effective teamwork. Experience and success working with geographically distributed teams and stakeholders. Successfully engages in multiple initiatives simultaneously.

Skills

Business Analysis

Leading and directing multiple projects

ERP systems – BPCS, Oracle EBS, SAGE, Yardi

Retail ERP System – JDA

Insurance ERP system – Mednext

Oracle Data warehouse & BI systems.

Warehouse Management System - JDA

BPM Tools: Visio, Mindjet

MS Office Suite, including MS Project

Data Center Implementation and Migration

Client Management

Planning and scheduling management

Facilitation, mentoring staff, Trainings

IT Operations - ITIL

POS Applications – Micros Fidelio

ECM / Document Management Systems – Documentum, Opentext

CRM Applications – MS. Dynamics, Salesforces

Work Experience

Business Analyst April 2014 – Dec 2015

Chartwell Retirement Residence – Toronto - Canada

Ensuring Business and Technical Requirements are clearly documented, understood and approved.

Participated, co-ordinated ERP (Yardi) systems implementation, support.

Conducting an Impact Assessment, Process Mapping.

Managing project team through Development activities.

Developing Test Plans and conducting/overseeing User Acceptance Testing.

Developing Process and Procedure documentation.

Facilitating knowledge transfer to Training Team.

Managing sponsor and stakeholder expectations and communications.

Proactively addressing and resolving project issues as they arise.

Project Management responsibilities.

Customer Service Representative Nov 2013 – Mar 2014

CIBC – Calgary - Canada

Create a positive client experience by understanding and meeting client needs quickly, professionally and accurately.

Identifying new sales opportunities and making quality referrals to colleagues.

The ability to work in a multi-tasking environment where a high attention to detail is required in order to balance your cash, credits and other monetary transactions.

Demonstrate a strong code of ethics while adhering to and protecting client privacy.

Business Analyst Consultancy Oct 2013 – Mar 2014

Octaware Technologies - Offshore Consultancy from Canada

Facilitated requirement-gathering sessions through interviews or teleconferencing.

Lead & Co-ordinate with technical team to prepare Functional Requirements and User Manuals for all system applications.

Supported implementation of the ERP and other business applications.

Review Documented business requirements, functional specifications and design documents.

Communicated conceptual designs and business logistics with development teams.

Assisted developers with implementation of data and business rules.

Assisted QA team with preparation of test plans and execution of business testing and project management in preparation of Project Plans, Project Charters and Vision documents.

Business Analyst Consultancy Feb 2013 – Dec 2013

Sonoa Healthcare - Offshore Consultancy from Canada

To advise on functional and technical requirements, structure and configuration of an online health portal, based on content drawn from international medical specialists. Scheduled for commercial release end of 2013. Working with developers in Australia

Advise on data model, user interfaces, server capacity, security and other related components.

MunichRe - Dec 2007 – Dec 2012

Business Analyst/ Project Manager – Saudi Arabia / MEA Region Team

Led Enterprise IT Solutions / Systems Business Analysis, Requirements & implementation for a large Company with a paid-up Capital of $100M, Managed IT budgets over $10M. Project is in partnership with Munich Health, the specialized Healthcare Business Segment of the Munich Re Group, one of the leading reinsurance companies worldwide. Munich Health employs more than 5,000 experts at 26 locations worldwide and has a long-standing local presence in the region and especially in Saudi Arabia for over 15 years.

Followed MunichRe Framework / methodologies for Business Analysis and implementations. I have Knowledge of IT auditing standards, ITIL, COBIT, and company policies and procedures

Business Analysis: -

Provided Subject Matter Expertise on ERP and other business applications.

Developed End-to-End Infrastructure/ Applications Architecture Functional Specifications.

Captured user story points, categorized into respective epics and maintained the requirement matrix.

Gathered and document business requirements through meetings, workshops and JAD sessions. Ensure all requirements are met and validated through traceability matrixes and proper testing protocols.

Coordinated technical – functional specifications of new Data Center build-up; oversaw design and development of structure cabling, access control and 24x7 high availability Data Centre.

Led Business Requirements, Functional specification for IT Infrastructure key components i.e. IBM servers & Storage, Cisco networking, Routing, Switching solutions, Cisco unified communications, Contact Center, Date Center and internet security, Cisco web & email Security solution Ironport, Applications load balancer F5, VMware, Microsoft Technologies and backup solutions.

Assisted the business with defining, documenting, assessing and continually improving business processes. Develop strategies to define metrics and key performance indicators for those processes and the solutions to evaluate them.

Prepared documentation on expected benefits, use cases, current / proposed process, workflows, data flows, process re-engineering studies, functional specifications, risk integration, end-user adoption plans /guides and organization structures.

Consultation with business stakeholders to conduct RFI/RFP processes to create technical components of RFIs and RFPs in consultation with team members assesses, compare and select vendors and software products.

Provide expertise and assistance with researching, planning and developing business cases.

Participate in the creation of training documentation and programs.

Prepare and execute test strategies, test plans, test situations, test cases and test reports.

Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation and teamwork.

Provide support, troubleshoot and resolve defects for various systems and interfaces.

ERP / Systems Implementations: -

Led the implementation, integration & Support of core Applications - Mednext+ health insurance ERP system.

Successfully led implementation & support of Oracle EBS Rel.12 experience with these e-business suite applications: Accounts Receivable, Accounts Payable, General Ledger, Inventory, Fixed Assets, Cash, Purchasing, Cash Management, HR and Payroll.

Led Applications integration project Data upload through interface tables, SQL Loader and Using APIs.

Lead implementation – Development of SMS gateway and mobile messaging Application with integration to Mednext+ System.

Lead implementation of Call Center Applications (Agents, Supervisor, ivision - Call Reporting Solution).

Liaison with third party vendors to manage system implementations changes and resolves defects or configures and tests existing applications and/or systems to meet end user requirements.

Conducted Gap Analysis and Root Cause Analysis to understand the shortcomings of the paper based process and evaluated the benefits of the new CRM & Enterprise content management strategy development with technologies such as SharePoint, Documentum, OpenText, LiveLink and more.

Led in defining and/or verifying requirements with team members in designing, building, deploying and supporting solutions and their integration with core ERP systems.

Work with ERP users of all departments on daily basis providing functional support as well as technical trouble shooting assistance to ensure the successful running of business operations.

Led Functional/Technical Implementation of IT Infrastructure Components.

Project Management: -

Responsible for the project management throughout the entire project lifecycle, including project vendor identification, RFPs, initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover. Provide weekly status to PMO, including pre-emptively addressing any issues that arise.

Participated in modeling UI wireframes, mockups and documenting the end-user's AS-IS workflow and TO-BE business processes.

Participated and contributed in daily Scrums, Sprint meeting and Sprint review meetings

Incorporated Agile methodology and SCRUM techniques to manage requirements.

Contribute to the success of the team by prioritizing tasks; ensuring project deliverables are implemented within time, budget and quality parameters.

Facilitated Scrum planning meetings to coordinate between Clients, Product Owner, Dev and QA teams.

Negotiated and influenced necessary aspects of project delivery with internal/external parties within the triple constraints of time, cost and quality and acted as first point of contact for escalations & resolutions.

Facilitated all Testing activities such as maintaining Tester support, tester communication, Project team updates & meeting.

Service Delivery: -

Led development and ongoing management of the IT Controls activities providing governance over the relevant processes within IT. Designed IT processes for effective service delivery. Implemented ITIL-based IT Operations Management System for self-service desk, release and change management.

Developed service delivery capability by implementing and maintaining: Business Continuity, Disaster Recovery, Back-up & Restore procedures, Information security and control.

MunichRe Regional Projects: - MEA Region

Led online Services Portal Applications Development Project for the MunichRe MEA Region. Developed Functional – Technical Specifications, integration points, managed and assist Development Teams, Presented the proposed To-be Solution to the Business unit heads of MunichRe.

Worked as IT Disaster Recovery Project Manager during total loss of the Mednet Head office including IT infrastructure successfully setup the complete IT Infrastructure (LAN, WAN, Servers, Security, Desktop Applications, Mednext Servers, Right fax, Call Center System, E1 phone lines and other related software and Services).

For Mednet Saudi Arabia worked as Business Analyst during Business Process Re-engineering / Process Automation Analysis phase. Conducting requirements gathering sessions using various business analysis techniques and tools, Developing and documenting all business, user, and functional requirements, workflows, processes, designs, prototypes, and communicating these to stakeholders, Providing technical expertise in business process mapping, business case solutions to drive maximum business value.

Member of the BCM Initiative – Project for MunichRe Middleast Region.

Participated in Reporting Requirements developments for MunichRe MEA Region.

Bindawood Group Jan 2002 – Nov 2007

Business Analyst / IT Manager – Saudi Arabia

Worked with the business to design effective "To-Be" business processes, translating these processes to detailed product requirements and use cases.

Identifies, documents, defines and communicates business requirements, scope, options and activities for program design and implementation, preparing artefacts/documentation, identifying impacts/gaps/issues in technology. Conducts system testing using planning/testing and quality control checks against requirements. Developed & participated in User Acceptance Testing (UAT).

Responsible for developing Business – Technical specification for Infrastructure components, Main Data Center at Head office with Cat-6 cabling, fibre optics, Networking switching, wide Area Network, Communications links, Security, Relocation of IT infrastructure, Data Center to new Head office location.

Managed and supported Retail ERP applications JDA Version 4 & 5 supply chain, retail merchandising, store operations. Finance, Distributions.

Implemented, maintained, and support locally Developed HR, Payroll, Time –Attendance systems with add on functionalities for local KSA labour laws mandatory requirements.

Supported JDA Data warehouse Systems Implementations and operations called Retail Ideas.

Led JDA – POS Systems (IBM – NCR) Interface Design – Development, Implementations.

Responsible for the implementation – support of hospitality business applications – Micros-Fidelio.

Led the in-house IT development team for Add-on modules - programs design – development, Interface with JDA systems.

Participated in the Business Process Re-engineering of Supermarkets Operational areas like Store Receiving, Scanning, Inventory Management, Stock Taking, and Weighable areas of Fruits – Vegetables, Deli, and Bakery etc.

Interact with other teams to understand schedule dependencies, resolve cross-team issues, and ensure milestones are met.

Successfully managed 24x7 Retail business / IT Operations across 3 regions of Saudi Arabia.

Led IT operations to ensure it is aligned with the business objectives of the organization. Coordinated, directed, and designed all IT operational activities as well as provided direction and support for IT solutions that enhanced mission-critical business operations.

Lead Technical requirements preparation, implementations for Setting up Main Data Center at Head office, Relocation of IT infrastructure, Data Center to new Head office location, Setup & Configuration of New AS/400 (series 810, i520).

Dollar Industries (Private) Limited Sept 2000 - Dec 2002

Oracle Applications Implementations / Business Analyst - Pakistan Manufacturing and Distribution

Worked on oracle Applications release 10.7, 11i Distributions, Manufacturing & Financial Modules.

Acted as Senior ERP Business Analyst to secure business requirement, perform gap analysis and setups on ERP oracle financial application. Provided postproduction support and training to end users and management of overall ERP modules.

I am acting as the support point for all Oracle ERP System issues and enhancements requests. Also involved in resolving day to day issues of the Oracle ERP System and whenever required to coordinate with Oracle Corporation for the resolution of such issues.

Involved in the set up, Business Process Re-engineering (BPR), and gathering user requirements.

Applied variety of techniques to elicit and gather business and user requirements from stakeholders. Understand business issues and opportunities. Analyzed and defined both the As Is and To Be business processes and perform a gap analysis.

Developed diagrams and models (use case, activity diagram, business process models, etc.) and clearly documented functional requirements and business rules to describe what the system, process, or product/service must do in order to fulfill the business and user requirements.

Captured and documented nonfunctional requirements that are important to the user community (i.e. usability, learnability, reliability). Liaise with architecture to ensure other nonfunctional requirements are considered (i.e. security, compatibility, maintainability).

Developed functional specifications and perform functional configuration (setting of configuration tables and of transactional/control tables).

Communicate requirements for changes to business processes, policies and information systems to technical teams designing and implementing the solution. Assist with creating user guides and training.

Support the development of the test strategy and test plans. Ensure traceability of requirements back to business need as well as through to solution and testing. Validate the solution meets the business need and verify it conforms to specifications.

Accreditations

Pursuing Project Management Professional (PMP) – Goal 2016.

Pursuing Certified Business Analysis Professional (CBAP) – Goal 2016

Associate Member of Australian Computer Society.

Bachelor of Commerce & Business

6 Sigma Training at Citibank

Business Continuity Management (BCM) Training- MunichRe.

References: - Available on Request

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