Technical Support Data Entry

Hlao Xiong

**** **** ***** ****

White Bear Lake, MN (55110)

651-***-**** ****.*****@*****.***

Objective

To obtain and gain real world experience.

Education

Minnesota State University-Mankato; Mankato MN

Major in Information Technology

Minor: Tech communication

Software

Application- Microsoft word, Windows, Excel, PowerPoint, Outlook, Visio, Adobe Photoshop

System- Windows 98, XP, and 7, Mac

Programs- Java, JavaScript, Oracle Database, Sql Developer, Python, and HTML 5

Work Experiences

Family Option Services, White Bear Lake, Minnesota

Data Entry, January 11 2016 - present

•A weekend part-time entering day to day data.

•set up appointment with clients for monthly annual meeting or for new clients,go over paper works

NETview Inc, Brooklyn Park, MN and Minneapolis

PC tech, October 2012-September 2013

•A part-time job providing entry-level technical support for windows vista, window 7/8 and Mac. Password reset, setting up computers, printers, and phones for office use

Sirius XM Radio, New York City, NY

Intern, September 2013 -December 2013

•Provide technical support for the Sirius XM companies’ computer systems and applications to local and remote users

•Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

Volunteers

Into the Deep, Minneapolis, MN

Data Entry, January 18, 2016

•search for churches and schools in different diocese

•enter churches and schools infomation into database

Specialist People Serving People, Minneapolis/St. Paul, MN

I.T Help Desk, July-2012-September 2013

•I.T helpdesk, keeping the computer lab clean and maintenance all computers in the lab.

•Help install and uninstall programs for end user

Theresa House and Welcome Inn Shelters, Mankato, MN 56001

I.T Assistant, February 2013-June 2013

•Update computer to make sure all computers in the building are up to date, Assist with computer issue and any computer related problem

•Maintain not just computer at the shelters but also at the main office

•Disk defragmenter and system restore

Hobbies

Music (Guitar, keyboard), photograph, snowboarding, video game, Sports (soccer, football, basketball)

Programming (Developing app and web designing)

Contact this candidate