Customer Service Sales

Kerianne Costa

Department Leader - JcPenney

Phoenix, AZ

********.*****@*****.*** - 480-***-****

WORK EXPERIENCE

Department Leader

JcPenney - November 2012 to Present

Led and coached a team of associates join a daily basis, providing goals, and setting achievable expectations

* Merchandised. Weekly and monthly sets (planograms).

* Responsible for maintaining ideal visual aspects

* Pushed sales and profits by research and improvement through appropriate procedures

* MOD responsibilities

* Construct replenishing orders for stock and procurement Store Manager

Garden Ridge - Phoenix, AZ - July 2012 to November 2012 Manage and maintain all daily operations of the entire store

* Responsible for interviewing and initial training of all team members

* Tasked with the motivation and development of all team members

* Responsible for supervising and completing corporate projects and initiatives

* Assisting customers with any questions or issues they may have

* Handling all aspects of cash flow within the store from register to cash room

* Receive and process up to 100 pallets of freight a week

* Merchandise all new freight to the store floor

* Assist in unloading product shipments when necessary

* Responsible for all opening/closing duties including final night secure of store Talent Resource Lead Expert

JcPenney - Phoenix, AZ - May 2012 to July 2012

Associate and customer engagement

* Responsible for maintaining positive store morale through associate incentive structures and contests

* Sourcing, Interviewing and hiring of qualified individuals

* Training new hires in all department

* Scheduling of all selling floor personnel

* Driving new credit applications

* MOD responsibilities and opening/closing procedures. Children's Department Supervisor

JcPenney - Phoenix, AZ - January 2012 to May 2012

Led and coached the children's team

* Merchandised. Weekly and monthly sets (planograms).

* Responsible for maintaining ideal visual aspects

* Pushed sales and profits by research and improvement through appropriate procedures

* MOD responsibilities

* Construct replenishing orders for stock and procurement JcPenney / Phoenix, AZ

Manager on Duty Support/Supervisor in Training

- October 2011 to January 2012

Directed and managed the front lanes

* Handling and resolving customer issues

* Drove new credit card applications

* Coach cashiers in the moment if proper procedure was not being followed Restock Associate

JcPenney - Phoenix, AZ - July 2011 to October 2011 Replenishing floor with merchandise from stock room in every department

* Setting up power statements

* Pre-open shifts on weekends in order to prepare for larger customer crowds JcPenney/Phoenix, AZ

Customer Service Associate

- January 2005 to October 2011

Customer service

* Maintained the appearance of a sales floor.

* Trained new associates

* Processed sends and catalog orders as well as returns

* Headed the following projects: Pricing merchandise, sized departments, followed corporate merchandise planner to set up appearance of sales floor

* Processed shipment plan worksheets

* Door to Floor-Replenishment

* Plan-o-grams

* Responsible for all leadership responsibilities when supervisor was on medical leave

* Assigned in the following departments: children's, jewelry, men's, women's and home EDUCATION

Restaurant and Tourism Management

New Mexico State University - Las Cruces, NM

September 2007 to September 2009

SKILLS

Proficient with Microsoft office (5 years), Knowledgeable with peoplesoft scheduler (5 years), Typing 60+ WPM (10+ years)

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