Project Manager Operations

ANGELA M. STEWART, PMP, MA

*******.*****@*****.*** Oak Point, TX 75068

469-***-**** (Home) 720-***-**** (Mobile)

https://www.linkedin.com/in/amjone1texas

An accomplished Project and Program Manager with demonstrated excellence bringing value across the core business with an excellent knowledge of all telecommunications disciplines. Widely recognized for managing multiple complex projects, leading highly skilled teams, and driving process changes. Adept at managing IT application solutions from initiation through post production.

PROFESSIONAL EXPERIENCE

CenturyLink Denver, CO 80202 1980- 2015

CenturyLink is a global communications, hosting, cloud and IT services company in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services

Manager – IT Testing 2013 – 2015

oManaged multiple network inventory/data test teams of up to 95 testers across the US and India, including contractors with agile or water fall testing methodologies for primarily the Network Inventory Consolidation (NIC) program.

oTraveled to India to meet with test teams in Bangalore, Chennai, Pune and Noida.

oCollaborated closely with all levels and roles in the IT organization, to ensure application releases were implemented on time for new and existing network fulfillment projects.

oDirected tracking and validation of Statement of Work activities and payments.

oOversaw resource planning and management, as well as resolution of testing issues that impeded the IT test efforts.

oWorked extensively with all test teams to obtain CMMI level 3 certifications, including reviews of process, procedures and documentation as well as audits to ensure compliance.

Senior Lead Technical Project Manager 2011 – 2013

oCollaborated closely with Product Operations, Product Development Managers, Marketing, Process, Legal, Network and IT organizations to implement new product initiatives and large project system migrations.

oCreated and maintained project time lines to ensure deadlines were met for large, multi-million dollar projects, including conversions. Maintained project time lines and ensured deadlines were met, through weekly status meetings/GTM executive reviews. Facilitated and documented issues log tracking, issue resolutions with all responsible parties, and lessons learned meetings and documentation.

oMajor projects included DOCS Migration, Web Conferencing product launch & Employee Migration.

Product Operations - Lead E2E Program Operations Manager 2006 – 2011

oRe-organized as a Lead Program Operations Manager for the Product Operations organization to provide business support of Local Voice and Broadband Products.

oPartnered with Product Managers, Marketing, Mass Markets (consumer) Process, eComm, Legal and IT organizations to write business requirements with project core team members through the full development lifecycle, including testing, production as well as post production tracking.

oLed Consumer and Small Business Broadband Promotions requirements as the project manager and liaison for IT on over 200 change requests (CRs), and 50 new promotions each year with an annual million dollar budget.

oSuccessfully implemented several high profile product initiatives, including Qwest Wi-Fi launch, Qwest @Ease internet security product suite, LATIS to CRIS HSI billing migration, Q4 2010 Close the Gap Subscriber initiatives and Qwest/CenturyLink Day 1 promotions.

oFacilitated project status meeting, as well as executive status reviews. Maintained and distributed meeting minutes, issues log tracking, facilitated issues resolutions with all responsible parties, maintained project time lines and ensured deadlines were met, lessons learn meetings completed.

Angela M. Stewart, PMP, MA 469-***-**** Oak Point, TX

IT / Wholesale - Lead Project Manager/Lead Business Analyst/Process Analyst 2003 – 2006

oAs a Project Manager and Business Analyst, managed and documented all aspects of several IT projects that were medium to large in scale.

oLed projects to ensure that projects were on schedule, high quality and within budget

oIdentified, documented, analyzed, and communicated solutions to meet the needs of the business

oPerformed business process analysis and systems analysis in order to create Wholesale business requirements definitions and related documentation with internal clients to define wholesale business processes in order to develop Detailed Business requirements documentation.

oFrom January 2006 through May 2006, volunteered to assist the Wholesale Process team as a Process Analyst. Provided support in the identification, analysis, development, documentation and implementation of processes and process improvements for Wholesale’s Pre-Ordering and Ordering processes.

oMonitored adherence to implemented process, guidelines, and policies.

oFacilitated technical and/or organizational process/quality improvement activities

IT Project Manager – Corporate Systems 2002 – 2003

oManaged and documented all aspects of one or more IT projects that were medium to large in scale for strategic or tactical Legal Mandates.

oEnsured projects were on schedule, high quality and within budget.

oLed and maintained client/stakeholder partnerships to ensure overall satisfaction were met.

Information Technologies/Wholesale - Solution Design Architect 2000 – 2002

oIdentified, documented, analyzed, and communicated solutions to meet the needs of the wholesale business clients.

oWorked with internal clients and systems to define wholesale business processes to develop high-level business requirements documents.

oPerformed business process analysis and systems analysis in order to create Wholesale business requirements definitions and related documentation.

Retail Markets - Business Analyst 2000 – 2000

oConsulted with Business SME's and technical teams to provide business process and functional expertise in the development and analysis of client requirements, functional requirements and project impacts to the 4th Platform program on the OAR (Omega Accounts Receivable) migration project.

oAnalyzed, developed and consulted with various IT departments to completed user and functional requirements.

oProvided input and reviewed the technical team's development and detailed designs.

oAssisted the testing team to ensure all phases of testing were properly documented and each client requirement was supported.

EDUCATION

Bellevue University, Masters of Art in Management, Bellevue, Nebraska

GPA 3.65

Bellevue University, Bachelor of Science in Management, Bellevue, Nebraska

GPA 4.0.

CERTIFICATIONS/LICENCES

Project Manager Professional (PMP) Certification Program, since 2007. PMP #456192

Business Computing Certificate Program, University of Nebraska @ Omaha

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