Manager Customer Service

Nicholas Ryan Jamison

**** ************* ****, ** ***** 419-***-**** **********@*****.***

Profile

A dedicated professional with 5+ years experience in Operations Manager. Specializing in Six Sigma has allowed me to streamline process from start to finish reducing overall time and money going into projects. Now seeking to contribute my experience, skills, and expertise to your team.

Highly Skilled Qualifications

Six Sigma Green Belt events leading to $165,000 in cost savings

oCreated Setup Reduction for Flat Bed Die Cutter

Original Setup Time before project was 59 minutes

After 5S and SMED project setup time was 32 minutes.

Managed P/L for facility

oDeveloped metrics to make sure company was staying within budget

Schedule production for 15 assembly lines and 7 machine lines for 3 shifts a day

OSHA 30 hour certified

Working knowledge of AS400, SAP, and RTCIS inventory systems

Proficient in Microsoft Word, Excel, PowerPoint, and Access

Managed payroll systems: ADP payroll and Kronos

Extremely knowledgeable of employment laws: ADA, FMLA, EEOC, etc.

Developed new training program and facilitated training programs for employees

Excellent working relations with co-workers and clients

Manufacturing experiences on various packaging equipment: Blister packs, Shaklin Heat Tunnels, Revue Packs, and Vacuform packaging.

Working knowledge of different Lot Coding Equipment: Linx printers, Videojet, Evolution Printer, and iJet cassette printer.

Core Competencies

Excellent Time Management of Personal, Company and Client Time

Highly Organized

Effective Oral and Written Communication Skills

Proven Leadership and Customer Service Skills

Effective, Inventive and Adaptable Instructional Skills

Keen Understanding of Academics in the Educational and Professional Settings

Professional Highlights

Capstone Logistics, Lima OH [2015-2016]

SITE MANAGER

Manage 3PL for Spartan Nash unloading service. Review P&L on a weekly basic to make sure we are hitting contribution margin. Manage load equity for employees. Hire and train all new employees. Certified Forklift lift trainer. Create action plans for under performing employees.

RockTenn Merchandising Display, Lima / West Chester, OH [2011-2015]

OPERATIONS MANAGER

Managed 120 full time employees and up to 300 temporary employees on a daily basis. Developed new business for assembly and manufacturing sites. Developed yearly budgets and managed monthly P&L for manufacturing and assembly sites. Created daily schedule of production lines, along with raw material coming into facility to meet production needs. Developed Policy and Procedures for assembly sites that incorporated Customer Policies. Created setup reductions for different manufacturing equipment within manufacturing facility. Promote new business strategies for existing products. Knowledge on the workings of: an Asitrade (Corrugator), Rotary Die Cutter, Flat Bed Die Cutter, 2 and 5 color Flexo Printers, and Folder Gluer machines.

Now Marketing Group, Lima, OH [2010-2011]

HUMAN RESOURCE MANAGER

Researched Health Care benefits for entire company. Created social media advertising for local businesses

Researched new forms of social media to display marketing benefits. Updated local companies marketing strategies.

Sprint, Lima, OH [2005-2010]

TECHNICAL SERVICE MANAGER

In charge of running Job Fairs and Chamber of Commerce events to recruit potential employees. Helped manage the hiring process so as to hire the best possible candidate. Assessed employee needs for training and then developed training programs for employees. Facilitated orientation of new hires. Managed payroll system and benefits. Managed entire store inventory. Conducted monthly audits of other stores. Provided excellent customer support to all customers.

Nicholas Ryan Jamison - Con’t

Barnes & Noble at Wright State University, Dayton, OH [2001-2005]

Reference Book Manager

Management in Training program called “Bestseller” program. Recruited employees at job fairs. Managed schedules to accommodate busy college students class loads. Developed training programs and evaluated employee performance. Managed high volume area of book store, payroll for employees and the inventory control system.

Education

University of Phoenix, Online [Degree - November 2009]

Masters of Business Administration: Human Resource Management

Wright State University, Dayton, OH [Degree - November 2005]

Bachelor of Science: Organizational Leadership

Minor in Mechanical Engineering

Volunteer Experience

Worked hand-in-hand with the Special Olympic Athletes of Greene County in Golf & Softball

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