Customer Service Technical Support

Brian Ginsburg

Looking for my Next great Job

Gilberts, IL 60136

***********@*****.*** - (847) 922- 8245

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Focuses on

completing all

tasks quickly, and with high quality standards in mind.

WORK EXPERIENCE

Mobile Technical support Consultant

Zurich North America - Schaumburg, IL - February 2015 to Present

• Mobility team provides 2nd level executive level support, for a BYOD (bring your own device) program Zurich

is implementing. This is a program where workers can get rid of their corporate issued Blackberry devices

and use personal phones to receive company email. The program is voluntary. They plan to roll this out to

about 200 users at a time.

• Set up software on the personal devices for security and email functionality

• Work with iPhone and Android platforms especially regarding mail settings, and troubleshooting devices.

• Document all work

• Provide Executive level support and demonstrate strong customer service and follow up

Technical Support Engineer

DMI - Lincolnshire, IL - December 2013 to December 2014

Responsibilities

Displayed courtesy and strong interpersonal skills with all customer interactions.

Processed an average of 200 inbound and outbound technical support calls per month.

Provided thorough support and problem resolution for customers.

Supported customers having data & server connectivity issues.

Provided base level mobility support to client personnel.

Informed customers about issue resolution progress

Accomplishments

Microsoft Office

Accomplished with mobile devices

Customer and service oriented

Windows XP/Vista

Mobile Iron Software expert

Troubleshoot and resolve mobile device problems related to Applications, Email, Contacts, Calendar, Data, and Carrier issues.

Install, Setup, Provision new mobile devices (Blackberry, Apple, Android).

Troubleshoot and resolved mobileiron server issues with users app or server

Add remove or reset users on mobileiron server

AirWatch MDM expert

Reliable and punctual

Soti Software expert

3rd Key - Assistant to Manager

Flextronics (AT&T) - Arlington Heights, IL - August 2011 to December 2013

Cross-train and provide back-up for other customer service representatives when needed.

Resolve product issues and share benefits of new technology.

Assist customers with product complaints.

Assess customer products and make recommendations to improve safety, increase

productivity, enhance performance and reduce costs.

Displays courtesy and strong interpersonal skills with all customer interactions.

Manage cash stock and inventory balances accurately.

Kept current on market and product trends to effectively answer customer questions.

Provide thorough support and problem resolution for customers.

Open and close the store, which includes counting cash drawers.

Offer exceptional customer service to differentiate and promote the company brand.

Build and maintain effective relationships with peers and upper management.

Earned "Employee of the month" for two months in 2012.

Service & Repair Technician

Sprint - South Barrington, IL - October 2009 to May 2011

Addressed customer inquiries and resolved complaints.

Explained operation of merchandise to customers.

Placed special orders and called other stores to find desired items.

Assessed customer products and made recommendations to improve safety, increase

productivity, enhance performance and reduce costs.

Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.

Disassembled broken and defective equipment to facilitate repair.

Reassembled equipment after completed repairs.

Used hand tools to replace defective equipment parts.

Estimated costs of repairs to determine feasibility.

Maintained an inventory of parts for immediate and emergency repairs.

Frequently worked overtime, weekends and holidays.

Kept current on market and product trends to effectively answer customer questions.

Built customer confidence by actively listening to their concerns and giving appropriate

feedback.

Balanced the needs of multiple customers simultaneously in a fast-paced retail

environment.

Groundskeeper/Maintenance

Cove Landing Condominiums - Lombard, IL - May 2009 to October 2009

Gathered and emptied trash and recycling bins.

Dusted and mopped all hard surfaces.

Wet mopped public corridors, washrooms and halls.

Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.

Safely operated equipment such as vacuum cleaners, floor buffers and carpet

machines.

Notified building managers about needed repairs and replacement equipment.

Stock Clerk/Cashier

TJ Maxx - Schaumburg, IL - October 2008 to May 2009

Operated a cash register to process cash, check and credit card transactions.

Processed all sales transactions accurately and in a timely fashion.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security

practices.

Collaborated with customer service team members to give exceptional service throughout the entire shopping

and purchasing experience.

Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Expressed appreciation and invited customers to return to the store.

Stock Clerk

Chicago Blower Corporation - Glendale Heights, IL - January 2008 to February 2009

Sheet Metal Union (Local 265)

Maintained accurate stock records and schedules.

Conducted monthly, quarterly and yearly inventories of warehouse stock.

Received incoming shipments and reviewed contents against purchase order for accuracy.

Transported goods from racks, shelves and vehicles.

Pulled orders from stock and distributed to welding crews.

Used propane forklift to load trailer at warehouse.

Operated powered forklifts safely, with a 0% incident rate.

Communicated effectively with operators and supervisors.

Service Technician

The Fone Zone - Crystal Lake, IL - March 2007 to January 2008

Resolved product issues and shared benefits of new technology.

Assisted customers with product complaints.

Assessed customer products and made recommendations to increase productivity & enhance performance.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Managed cash stock and inventory balances accurately.

Kept current on market and product trends to effectively answer customer questions.

Server & Driver

Tony V's Pizza - Arlington Heights, IL - February 2006 to March 2007

Accepted payment from customers and made change as necessary.

Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers.

Maintained contact with kitchen staff, management, serving staff, and customers.

Carefully maintained sanitation, health and safety standards in all work areas.

Assistant Manager

TCF Bank - Gurnee, IL - January 2003 to February 2006

Analyzed applicants' financial status, credit and property evaluation to determine

feasibility of granting loans.

Assisted senior-level credit officers with complex loan applications.

Provided accurate and appropriate information in response to customer inquiries.

Adhered to all federal and state compliance guidelines for retail mortgage lending.

Performed daily maintenance of the loan applicant database.

EDUCATION

High School Diploma

Hoffman Estates High School - Hoffman Estates, IL

2000

ADDITIONAL INFORMATION

SKILLS

Conflict resolution skills Microsoft Office

Customer and service oriented Windows XP/Vista

Team-oriented Accomplished with mobile devices

Reliable and punctual Training and development

Mobileiron certification and troubleshooting

Contact this candidate