Customer Service Representative

Ronette Geeslin

*** *** **** **

Adkins TX *****

210-***-****

**************@*****.***

Summary

Call Center Representative versed in quality customer service, within high call volume environments, while maintaining superior telephone etiquette.

Highlights

High customer service standards Adaptive team player

Strong organizational skills Courteous demeanor

Active listening skills

Experience

IBEX Global

June 2015 to December 2015

Customer Service Representative/Call Center for DirecTv and AT&T

New Braunfels, TX

Responding to customer requests, including programming, billing and troubleshooting.

In addition to safeguarding proprietary customer information while placing orders and

Receiving and posting payments.

Supervisor: Carlos Rodriquez 210-***-****

Customer Information Specialist/Toll Operator

January 1979 to March 2009

SBC/AT&T---Houston, TX/ Austin, TX/ San Antonio, TX

While working under strict guidelines, accurately and efficiently respond to all customer requests, including resolving conflicts. Master customer service call script within specified timeframes.

References

1. Juanita Hemphill (Supervisor) 210-***-****

2. Irma Sanchez (Supervisor) 210-***-****

3. Carol Anderson 210-***-****

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