Sales Customer Service

Jaime Cabrera

**** ******* ***** ( Palmdale, CA *3550 661-***-****

*******.*******@*****.***

SUMMARY

Result Driven Sales Professional with over 10 years of substantial experience and outstanding skills in customer service and sales. A strong leader and team player with a proven track record of success. Accustomed to working in fast paced environments with the ability to think quickly and resolve customer complaints.

(Customer Relationship Building) (Self-Motivated) (Sociable)

(Team Building and Leadership) (Devoted and Reliable) (Decisioning)

WORK EXPERIENCE

SPECIALTY MERCHANDISE CORP. 1998 – 2009

Coach Advisor, Simi Valley, CA

Consulted and provided customer support to business owners by conducting Sales Strategy, Inventory Management assessment and Web Maintenance training. Collaborated with Investors to resolve sales issues, offered solutions and created strategy to increase business traffic and revenue.

Consulted with business retailer on merchandise selling options resulting in 10% additional revenue.

Actively collaborated with other departments to assess and resolve customer issues, declining customer complaints by 20%.

Help establish sales strategy manual, which was implemented departmental wide and used for training purposes.

Increased sales volume by 40% in less than 3 years.

ADDITIONAL EXPERIENCE

UPS

Package Handler, Sylmar, CA

Loading and unloading packages.

LICENSES

Active State unarmed Security Officer License

NATIONAL SECURITY ENFORCEMENT CERTIFICATE, Palmdale, CA

EDUCATION

John H. Francis Polytechnic High School, Sun Valley, CA

COMPUTER SKILLS

( Microsoft Office ( Microsoft Outlook ( Web Maintenance

LANGUAGES

English/Spanish

REFERENCES AVAILABLE UPON REQUEST

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