Customer Service Engineer

OBJECTIVE

To obtain a challenging engineering position in the field of Computer Science and Engineering where I can utilize/enhance my educational skills and work experience.

EDUCATION

B.S. – Computer Science and Engineering – Gujarat Technological University – July 2014

PROFESSIONAL SUMMARY

Two years of Industry experience working as Quality Assurance Engineer

Four years of educational experience in Computer Science and Engineering

Excellent analytical, technical, problem-solving, documentation and interpersonal skills

Experience with different Software Development Life Cycles (SDLC) like Waterfall, Agile, RAD and Scrum

Hands on experience with Systems, Functional, Smoke, UAT, Performance, Integration and Regression testing

High degree of initiative and ability to learn and adapt to new tools and technologies very quickly

Experience in working with TSF, HP-ALM, HP-QC,Jira

Worked with SQL query against relational databases

Experience with Automation Frameworks, Selenium Tools and Triangle Application Testing.

TECHNICAL SKILLS

Core Classes taken

Software Engineering, Operating Systems, Object Oriented programming with Java, Information Security, Advance Computer Networking, Databases, E-Commerce and E-business, OO Analysis Design and UML, Web Technology, Wireless Communication and Mobile Programming, Data Warehousing And Data Mining, Distributed Database Application & System

Tools/Methods

QTP, Load Runner, Selenium, J-meter, Eclipse, Net beans, IDE Dreamweaver 8, MS Office. / Manual testing, Automation testing.

Operating System

Windows 98/NT/2000/XP/7/8, Android kitkat 4.4, Apple iOS, Ubuntu Linux

Browsers

IE, Mozilla Firefox, Google Chrome, Safari

Databases & Languages

Core Java, PHP, HTML, CSS3, Java Script, Visual Basics, C, C++, MS SQL, Access

Defect-Tracking Software

Configuration management tools such as: Red mine, Zendesk, Quality Centre, Test Director, Issue Tracker, MS InfoPath,, Clear Case, Clear Quest.

Methodologies & Standards

CMMI, ISO 9001, RUP, Six Sigma, SDLC SCRUM, Agile, waterfall

Work Experience

Company: TOPS Technologies(QA Engineer) March 2013 - March 2015

Projects:

Document Management System(DMS) with Cloud: (Ahmedabad, Gujarat) (March 2013 to March 2014)

DMS: Document management system are designed from the ground up to assist entire organizations seeking to manage the creation, storage, retrieval and expiry of information stores as document. Unlike a file structure on your PC, a DMS revolves around a centralized repository tools that is used to manage the storage of any type of information that could be of value to an organization and protect the same against loss.

CLOUD: Cloud storage is a model of networked enterprise storage where data is stored in virtualized pools of storage which are generally hosted by third parties. Hosting companies operate large data centers and people who require their data to be hosted buy or lease storage capacity from them.

Responsibilities:

Worked as a Quality Analyst Engineer

Involve in providing estimation and proposal for test activities

Perform Black Box, White Box,Smoke, Functional, GUI, Regression, Integration and End to End testing

Create Test Cases and Test Data Documentation

Execute test cases, Document test results using CM tool Read mine

Review and Resolve defect reports with Development team and Business Analyst team

Attend weekly status meetings with project management team to discuss progress and any show stoppers

Online Librabry Management: (MGITER College, Navsari, Gujarat) (March 2014 to March 2015)

Project Description:

Features: Read book online, log in, sign up, rent books, buy books, manage reader accounts.

Functions

I. Core Java

Inheritance

Polymorphism

Exception detection and management

II.Advanced Java

Servlets

JSP

SQL server

SQL query

Responsibilities:

Create test plan based on the systems' requirement which uses formulae and calculations

Create and execute test cases, document test results

Communicate test results with Product Management and Product Development teams

Involve in discussions during weekly client meetings for status and requirement updates

Recent Job History:

Dunkin' donuts: (Glenview, IL) (April 2015-Current)

Cashier:

Responsibilities:

Worked as a cashier and provided customer service

Solved billing problems and handled customer inquiries

Responsible for balancing cash drawer at close of the shift

Responsible for back up inventory ordering and shelf stocking

Others

Permanent U.S. Resident (Green Card holder)

Languages Known – English, Hindi, Gujarati

Willing to Relocate

References available.

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