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Customer Service Manager

Location:
United States
Posted:
January 24, 2016

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Resume:

Nelda Casas

**** ******** **.

San Antonio, Texas

210-***-****

acs8sv@r.postjobfree.com

Objective: A challenging career as a Retail Store Manager.

Qualifications

Over 25 years experience in management and customer service.

A good morale builder.

Excellent communication, interpersonal and organizational skills.

Self-motivated and assertive.

Well-organized and efficient.

Work well in a high pressure environment.

Expertise in determining trends in customer preferences.

Experience:

Fallas Paredes

Store Manager 10/04-01/15

Read Emails and Executed Quickly

Hired and Trained New Employees

Supervised employees, scheduled work hours

Keyed in Payroll for Employees

Brought In Sales for Company

Received and Merchandise Product out to the Floor

Kept Shrinkage under Company Goals

Demonstrated Leadership Skills

Great Customer Service

Balanced Daily Deposits

Ordered Product to ensure customer sales

DSW Shoes

Merchandiser 06/2003-09/2004

Customer service

Mark-ups and Markdowns for stock turnover

Received trucks

Merchandise product to the floor

Worked on Floorplans

Super Kmart Corp. San Antonio

Merchandise Manager 09/1987 to 04/2003

Determined mark-up and mark-down percentages necessary to ensure profit, based on estimated budget,

profit goals and average rate of stock turnover.

Formulated merchandising policies and coordinated merchandising activities.

Demonstrated effective presentation and display skills.

Expedited communication between upper level management and general personnel.

Identified problems, diagnosed causes and determined corrective actions.

Able to handle multiple projects concurrently.

Able to please customers under all circumstances.

Able to translate ideas into concrete written or visual form to share with others.

Bring enthusiasm to team projects and encourage others to develop workable ideas.

Can easily break a large project down into smaller pieces, prioritize goals,

work under short deadlines without sacrificing creativity.

Effective communication skills, both written and verbal.

Familiar with Word, Excel and Publisher.

Supervised employees,scheduled work hours within budget hours.

Demonstrated effective leadership skills.

Education: Smithson Valley High School 1989

Spring Branch, Texas

References: Available upon request



Contact this candidate