Manager Customer Service

Ray S. Añonuevo

***** **** ****** **** #**** palmdale, calif. 93550

Phone: Cell: 661-***-****

Email: ***********@*****.***

QUALIFICATIONS:

More than 9 years experience providing increasing levels of leadership in retail management for an internationally known non-profit leader. Adept at working with multiple brands and consumer segments.

Skilled in strategic planning and implementation; able to prioritize effectively, multi-task and achieve objectives within time and budget.

A clear and dynamic communicator; able to present management techniques to diverse audiences and negotiate agreements with supervisory management.

Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.

Very flexible in scheduling, organized, goal-oriented, strict with details and procedures, and productive to meet goals.

6 years in customer service, including sales and market research. Always polite, helpful, and patient. Can understand Tagalog (basic speaking ability).

Valid California Driver’s License and Current Vehicle Insurance

Valid Commercial A Driver’s License

WORK HISTORY:

Store Manager, The Salvation Army Family SF ARC, 2008 - 2014

Completes store operational requirements by scheduling and assigning employees; following up on work results.

Maintains store staff job results by coaching, counseling, and discipline employees; planning, monitoring, and appraising job results.

Protects employees and customers by providing a safe and clean environment.

Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial reports for profitable ratios.

Maintains operations by initiating, coordinating, and enforcing policies and procedures.

Care Provider/Driver, Self-Employed (Family), 2000- 2008

Performing personal care activities; hygiene, ambulation, eating, dressing, toileting, and shaving.

Take and record vital signs

Implement and support resident care-plan

Create and maintain a pleasant work environment

Maintain a specialized approach to responsibilities such as start time and absenteeism.

Assistant Manager/Delivery Driver, Peninsula Color Service, 1998 - 2000

Prepares reports by collecting, analyzing, and summarizing information.

Contributes to management team by accomplishing related results as needed.

Promotes sales by demonstrating merchandise and products to customers.

Trains store staff by reviewing and revising orientation to products and sales training program.

Evaluates competition by visiting competing stores.

EDUCATION:

Diploma, Westmoor High School, Daly City, CA

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