Customer Service Representative
Resume:
FRANCES TAYLOR
***** ****** ****, *******, ******* L6B 1A8
********@*****.***
OBJECTIVE: To obtain a position as a Service Dispatcher
QUALIFICATIONS
Over 5 years’ experience in Customer Service; fast paced environment
Honest, hardworking and known for efficiency and time management
Highly detail orientated with good multi-tasking skills
Excellent oral and written communication and interpersonal skills
Work well independently or as part of a team environment
Strong common sense approach to problem solve and decreased turnaround time
Working knowledge of Windows, Electronic Mail, Electronic Scheduling and QuickBooks
Proficient with general office equipment
RELEVANT SKILLS
Handled incoming/outgoing phone calls and emails
Performed outbound calls to schedule maintenance
Dispatched technicians on heating/cooling service calls and tune ups
Maintained the electronic schedule
Coordinated parts with the suppliers and technicians
Resolved client problems or concerns quickly and efficiently which improved client retention and ensured lasting relationships
Answered inquiries and provided information
Performed other administrative related duties
EMPLOYMENT HISTORY
Customer Service Representative, HVAC 2014 - 2016
Customer Service Representative, Transcontinental PLM 1989 - 2013
EDUCATION
Computer Skills Upgrading 2013
Health and Safety in the Workplace 2008
HOBBIES & INTERESTS
Gardening and Reading
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