Project Management

Location:

Toronto, ON, Canada

Posted:

January 24, 2016

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Resume:

**** *** ***** **** ***#***

North York, Ontario

M3C 1X4

Phone: 647-***-****

email: ***@*********.*********:***********@*********.**

ACCOMPLISHMENTS

Over 15+ years of hands-on experience in practiced leadership and mentorship of major Project management and Business Analysis initiatives within Information Technology (IT) and e-Commerce environments

Implemented a Project Management Office (PMO) advancing processes for project reporting and escalations

Ability to manage scope and multiple project timelines (simultaneously), while coordinating project interdependencies, with respect to Release Management, Change and Configuration Management, within complex matrix driven environments

Managed and monitored the project development of retail and commercial financial revenue generating custom web based software solutions (Cash & Wealth Management, On-Line Banking, Automotive Portals), which allowed for cost reductions and enhanced development (RUP) processes – Portfolio/Program Management - $30MM+

Managed the execution of a Proof-of-Concept (POC) for a Retail POS Hardware Upgrade, to determine the viability of a migration of an existing Java-based platform from BEA® WebLogic® to IBM ® WebSphere® Application Server

Facilitated and managed a POS Project initiative – assessed POS Architecture and data communications

Facilitated the end-to-end assessment and documentation of a “Telecom” communication migration RFP – migration of Radio, Audio Ads, STV, IDL and virtual meetings to a new IP-based network for all Retail stores

Managed direct teams of (20+) along with assigned resources of (60+), identifying responsibilities, career paths and compensation, while managing overall budgets

Developed an Enterprise portal based solution utilizing Microsoft’s SharePoint technology to catalogue and maintain project related documentation for SOX, (i.e. SLA’s, configuration/ change management, Architecture)

Worked with Architects and Developers in constructing an Architectural Roadmap, outlining a targeted future architectural framework for a 3 year span - architectural infrastructure layout – DMZ, VPN, AD permissions

Developed a Vendor Management Office (VMO) in order to consolidate over 200 vendors and track existing Vendor alliances. Processes, Roles and Responsibilities were put into place to govern Vendor on-boarding & KPI’s, saving $21MM in 2 years – RFI/FRP Preparation and execution – organized within a custom SharePoint portal

Created and performed negotiations of Statements of Work, Charters and assessed Vendor risk and establish Key Performance Indicators and Service Level Agreements (SLA) – negotiated agreements in excess of $20MM

Liaised with internal & external Legal counsel to develop and facilitate MSA’s and Contractual Agreements

Created and performed negotiations for Statements of Work (SOW), in order to assess Vendor Performance/risk and to establish Key Performance Indicators (KPI) and Service Level Agreements (SLA)

Drove cost reductions of over $21M through the alignment of strategic outsourcing, governance, rapid organizational transformation, accelerated staff development, and enhanced client satisfaction

Provided architectural and business governance for deploying new technologies (Work Intake) in order to meet business requirements and to support project and technology evolution

Developed a knowledge management and document management system (SharePoint), which was utilized for code management, business development, quality assurance, and Vendor Management

Performed investigations and provided recommendations/solutions (Action Plan) via documented reports, on a large scale basis, for IT Succession Planning for the Health & Safety Board of Newfoundland

ITIL (Foundation) certified - proficiencies in applied methodologies, (PMBOK, Agile, SDLC, Waterfall, BPM, etc.)

Solid ITSM consulting skills in ITIL/ITSM process planning, strategy, design and transition activities

Advanced proficiencies in the use of Microsoft Office applications, (MS Project, Word, Excel, Visio, PowerPoint)

Excellent verbal, written and presentation skills (Fluent in English) (Conversational Basics in Spanish)

Currently working towards my PMP certification, along with Change Management Specialist and Six Sigma (Lean) Certification’s

PROFESSIONAL EXPERIENCE

IT Project Manager, Canadian Musical Reproduction Rights Agency (CMRRA), Toronto ON (Contract) June 2011 – October 2014

Reporting to the Program Manager

Provide Project Management for the Design, Development, Release Management, Implementation, Configuration and Testing of a new custom application to support CMRRA business lines in the calculation of royalty’s paid out to Canadian Musicians and Song Writers. The project also involved the selection and implementation of an outsourced hosting facility to house the hardware infrastructure and software applications required to support and operate the Custom application. Responsibilities included: (Utilizing SharePoint) the development and tracking of a detailed project plan; working closely with the Outsourced Developers, Hosting provider, Senior Business Analyst and QA team to ensure the coordination of all project activities and deliverables; provided direction and facilitation for day-to-day project activities with respect to business operations, development, infrastructure, data migration & conversion (AS400), process re-engineering, testing and Production implementation; maintained project focus on agreed to deliverables and schedules. Successfully identified project risks and issues; initiated resolution; escalated & reported on project issues and solutions to management and steering committee.

Achievements:

Managed and assisted in the implementation, roll-out and support of a Citrix environment (Citrix-in-a-Box)

Assisted in the mapping and architectural layout of the hosting infrastructure – DMZ, VPN, AD permissions

Successfully implemented a core and modular custom (Royalty) application (.NET) – Release Management

Managed the implementation of several Web Portals based on Cloud technology – MS Azure – (eCommerce)

Managed the implementation of a Cloud based (Azure) UAT Testing infrastructure – migration assessment

Assisted and managed the data migration of (AS400) key licensing data to a custom SQL application environment

Scheduled Software code Release updates (SIT Testing) and Infrastructure modifications – “Change Requests”

Instrumental in the setup of a sFTP environment for message handling and MP3 data storage

Developed an Enterprise SharePoint site for organizing Project Documents, specification “Sign-off” and Test Cases

Built, monitored and executed Test Cases, supported an established SQA plan and Identified SQA responsibilities

Documented detailed logical diagrams for message ingestion workflows – Testing Execution workflows

Performed Client testing and investigated XML based message problems – re-ingested and tested – problem resolution of the XML messages and Configuration and Change Management

Managed the conversion of a large MS based custom application from Citrix to a VMware (Horizon) environment

Organized and participated in client testing – problem solving and adherence to message formats (XML)

Principal Consultant, Project Manager MGCG Limited, Toronto ON (Contract) September 2010 – June 2011

Provided senior consulting services for MGCG, primarily focused on Information Technology Planning, Implementation and Release and Change Management Consulting. Consulting included IT Governance initiatives, strategic plan development, Service Management, Business Process Improvements and Application Development, within Financial, Educational, Government and not for profit sectors. Operated with several large clients in Canada on assigned tactical initiatives to identify strategic solutions for strategic Business improvements and Service Configuration and enhanced processes. Duties included: gathering business requirements; accessing governance and process priorities; implementing MS SharePoint workflow efficiencies; managing and mentoring developers assigned to projects; assessing Infrastructure and Service feasibilities; created and executed complex proposals and reports; negotiated with clients; evaluated existing business and system processes – providing recommendations for strategic improvements; Business (re-Org) Change and Release Management, designed business model prototypes, proof of concepts that ensured client satisfaction; and created and prepared proposals for (RFP) engagements.

Achievements:

Provided essential business efficiency improvements required to optimize corporate activities (Process re-engineering)

Implemented best practices, processes and governance utilizing SharePoint for Document Management and reporting

Completed a 3 to 5-year IT Strategic plans for numerous Governmental (City of Lloydminster – 911 Infrastructure) and non-profit (Unionized) (Health and Safety Board of Newfoundland) organizations

Provided business & technical analysis for a large eHealth initiative (eHealth Records) within the GNWT; creating two of six detailed documents for IM/IS and Systems Architecture, as part of the eHealth (Infoway) initiative

Performed, documented and recommended (SWOT) improvements for ITSM Configuration Management (Education)

Project managed the reverse-engineering of a legacy database application, while documenting/accessing new business functionality for Standardbred Canada

Accessed and provided documented recommendations and solutions for ERP enhancements “Succession Planning” for the Newfoundland Government – Labour/Health & Safety Board via Organization Change Management

Assessed, documented and communicated a 5 year Strategic plan and requirements for the City of Lloydminster

Senior Consultant/Project Manager, Shoppers Drug Mart (SDM), Toronto, ON (Contract) March 2006 – December 2009

Reported to the VP of Operations

Enhanced a Project Management Office (PMO) in the processes of project reporting and project escalations, while project managing a technical POC for a custom mid-tier application migration – Configuration Management. Defined, developed, implemented and leveraged a Governance model and framework for IT Vendor Management including a collection of leading practices and Systems Management functions to improve the quality, processes, efficiency and the Governance of top IT 3rd party Vendors. As part of the Vendor Management Office (VMO), Vendor analysis was orchestrated to identify potential Vendor Management efficiencies & financial risks, and in turn assessed and executed Vendor risk mitigation by re-negotiating and implementing; Organizational Change Management (OCM), Service Level Agreements (SLA), Master Services Agreements (MSA), Charters, Statements of Work (SOW), and Configuration Management.

Achievements:

Developed and implemented a SharePoint Portal as a support management resource for managing outsourced Vendors

Facilitated and managed a POS Project initiative – assessed POS Architecture and data communications

Effectively identified, defined and documented detailed business and system requirements with the involvement of business subject matter experts utilizing the system development life cycle (SDLC) “Iterative” methodology

Performed and managed an in-depth analysis and collected business and technical requirements, Features, Advantages & Benefits (FAB), in order to execute an RFP response for a Warehouse Management System (WMS) and a Human Resources Management System (HRMS)

Performed business facilitation and due diligence for the IT portion of a highly visible non-disclosed acquisition

Contributed and gathered business requirements, while defining new ITO operating models, Service Level Agreements, Change Management, Governance structure, processes, workflows and RFP’s

Delivered a series of process (Change) management training to Director’s & VP’s of a CDN Fortune50

Created and performed negotiations of Statements of Work and assessed Vendor risk and establish Key Performance Indicators and Service Level Agreements (SLA) – assisted in negotiations for a $50 MM AMS contract

Performed the analysis and created numerous Business Cases for HRMS/AMS/CMDB, Contract Management, WMS

Contributed and managed the development and Launching of a Vendor Management Office (VMO), which saved $21M in 2 years, while managing a Project Management Office (PMO) and improving the process for project reporting

Liaised with internal & external Legal counsel to develop and facilitate MSA’s and Contractual Agreements

Developed a strategy, business case and RFP for an IT contract management system

Contributed in the turn-around of a non-performing multi-year $40M program by re-establishing realistic project deployment work packages, ensuring (store front) projects were associated with overall revised project timelines

Created and performed negotiations of Statements of Work (SOW) in order to assess Vendor risk and to establish Key Performance Indicators (KPI) and Service Level Agreements (SLA)

Defined/created RFX templates and facilitated the RFX and selection process in its entirety

Contributed in defining vendor exit strategy plans while providing execution oversight

Director, e-Delivery & Gateway Services, Scotiabank, Toronto ON June 2001 - May 2005

Reported to the VP, Online Banking & Technology

Responsible for the Program/Project Management & Monitoring of system development, support, system integration, architecture, security and system management interfaces of effective financial technology and business based solutions. Managed the delivery of multiple OnLine, eBanking, Cash Management and SOX governance solutions, processes and procedures. Ensured the adherence of corporate information and data security, disaster recovery and the management and delivery of custom developed financial Internet based applications and processes for front-end and middle tier software, hardware and security banking solutions.

Achievements:

Responsible for managing up to 20+ projects, while developing a visual approach in presentations to effectively provide updated status on all projects, all within a matrix driven environment – multiple Stakeholders – crossing several LOB’s

Provided Custom Application, eCommerce and Infrastructure support for banking functionality; included AIX and custom applications, Charlotte and BISB and server-based DB2, supported by CICS and IMS host and host-based DB2, portal functionality – Epicentric Portal software, supported by WebLogic, WebSphere and CORBA services on Solaris.

Assisted in defining new initiatives and long term strategies, to migrate Charlotte (C++) to BISB (Java), which also supported the strategy for code reuse for other LOB channels like Teller/CSR and SalesBuilder

Provided management and feedback in process efficiencies in Disaster/Recovery Planning (DRP) testing and execution

By utilizing ITIL, PMI, Knowledge/Information Management methodologies and SDLC best practices, a process influenced framework was implemented to monitor client engagements, project priorities, development, incident management processes, which all led to a 20% increase in efficiency and risk mitigation, improved time to market, cost and code quality

As a member of the HR steering committee, detailed staff job descriptions were developed and implemented along with career succession planning as part of an ERP solution, in order to align with the corporate balanced scorecard

Assisted in the development of the Departmental Balanced Scorecard

Utilizing a “Gating” & “RUP” methodologies to develop, in collaboration with the business, work intake for business opportunities and application development initiatives, utilizing SharePoint – adherence to the Balanced Score Card

Presented departmental objectives and assisted with personal objectives by providing individual consulting

Managed and monitored the project development of retail and commercial financial revenue generating custom web based eCommerce solutions (Cash & Wealth Management, On-Line Banking, Automotive Portals) – allowed for cost reductions and enhanced development (RUP) processes and IT Service strategies – Portfolio/Program Management - $30MM+

Managed direct teams of (20+) along with assigned resources of (60+), identifying responsibilities, career paths and compensation, while managing overall budgets

Planned, Project Managed and implemented the release of a special in-house software development desktop image for all in-house and 3rd party developers

By utilizing the ITSM framework, a third tier Support Desk was designed, staffed and implemented to monitor incident/problem management (trend analysis) and alleviate costly direct involvement of senior development staff.

Developed a portal based solution utilizing Microsoft’s SharePoint solution to catalogue and maintain project related documentation for SOX, (i.e. SLA’s, configuration management, change management, Architecture)

Developed, managed and implemented a framework and workflows (utilizing WBS) to provide accuracy and more detail in development estimation (JAD Sessions) for eCommerce repeatable build processes, which improved cost estimates and control of overall development by 10%

Ensured Service Levels (SLA’s) to maintain system up-time, system capacity, security and hardware stability to meet business requirements, while implementing improved processes

Director, Business Operations Development, OnX Enterprise Solutions, Richmond Hill, ON September 2000 – February 2001

Developed and managed e-business processes and consolidated operations, while adhering to calculated budgets for regional revenue targets. Coached and mentored Regional teams to enhance performance and improve professional services and sales results.

Achievements:

Partnered with internal/external customers, senior management and vendors to manage the development of performance-driven technology solutions to meet business, financial, competitive and customer demands

Utilized ITIL Service Management (Incident, Problem, Change) to implement processes and best practices for customer SLA monitoring and application development, utilizing internal staff and third-party vendors resulting in a 44% increase to $3 million in e-channel sales

Managed and optimized Customer relations and increased sales by 35% by providing CRM methodologies, technical consulting and field training

Director, e-Business Application Development, OnX Enterprise Solutions, Richmond Hill, ON June 1998 – August 2000

Responsible for creating and developing a Professional Services (practice oriented) infrastructure, while hiring and performing Resource Management activities (On-boarding). Maintained the divisional operating budget and project managed specific eCommerce software application development projects, while communicating, training and enhancing SDLC processes and methodologies, utilizing Rational Unified Process (RUP & SDLC processes).

Achievements:

Developed and implemented a Professional Services infrastructure utilizing a Practice/Pool resourcing and on-boarding iterative Model – creating and implemented associated workflows and processes

Performed resource managed activities including; hiring, resource assignment (Workforce Management), training and performance reviews – implemented IT Organizational changes – corporate and employee Change Management

Developed and improved a custom SDLC framework and maintained all processes and methodologies for large Web development (eCommerce) initiatives by implementing and utilizing the custom framework

Developed a Change and knowledge management framework for the Software Development Life Cycle (SDLC)

TECHNICAL PROFILE

Operating Systems:

DOS, Windows NT4.0, Windows 95/98ME/2000/XP, Windows Vista/ 7, Windows 8/8.1, OS/2-2.1 (WARP), and Windows Server 2005/2008, UNIX, Solaris, HP-UX, AIX

System Management & Hardware:

System Management Server (SMS) 2003, Microsoft Office Manager (MOM), Windows Systems Update Server (WSUS), Microsoft Terminal Server & Remote Desktop, Citrix Metaframe, BMC, HP Open View, IBM Director, Heat, Remedy, IP Monitor, Network Switches, Routers (using 3com, Cisco, HP, and Nortel, Tape Drives, Network Printers, IBM Netfinity, ESeries, XSeries, Blade Center, HP/Compaq Proliant, Blade System, AS/400, Risk, System 36, Cloud (Azure)

Telecommunications & Protocols:

TELNET, FTP & TFTP, sFTP, POP, SMTP, HTTP & HTTPS, DNS, DHCP, TCP/IP, ISDN, DSL, T1-T3/ E1, Fibre, SNMP, QoS, Arcnet, Ethernet 10base-T/100baseTX(IEEE802.3), Token Ring (IEE802.5), Netbui, VPN, Wi-Fi, VOIP

Server & System Applications/Groupware:

Microsoft Office 98, 2000, XP, 2003, 2007, 2010 (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, Microsoft Visio, Microsoft Project, Microsoft Lync, Microsoft SharePoint, Microsoft Azure), IBM Smart Suite (Lotus Notes, Lotus Word-Pro, Lotus 1-2-3) Novell GroupWise 5, 6x, Novell Netware 2.1x – 4.0x, Banyan Vines, Windows for WorkGroup 3.11. SBS (MS Small business Server), (Open Text) Adobe Acrobat Writer/Reader, Netware Directory Services (NDS), Novell Console One, Netware Administrator, Microsoft Active Directory, Microsoft Exchange Server 2000, 2003, 2007, 2010, Microsoft IIS 5.0/6.0, IBM WEBSPHERE, MQSeries, WebLogic, Apache Web Server, Tomcat Server, JBOSS, Citrix, VMware and Lotus Notes

Web Technologies & Databases:

HTML, JavaScript, VBScript, Perl, Visual Basic.NET, ASP.NET, NET Framework, Java Framework, JBoss, XML, WMI, Microsoft SQL 7/2000/2005, Access, DB2, Informix,SQL

Backup & Security:

Symantec, IBM Tivoli, McAfee Virus Defense, Norton/Symantec Anti-Virus, Checkpoint Firewall, Entrust - PKI, Virtual Private Networking - Cisco VPN, IPSec, SSL/SSH, PK; familiar with Palo Alto

Methodologies & Best Practices:

ITSM -ITIL v3, Problem, Incident, Change, Asset, Configuration, Capacity, Availability, and Knowledge Management, RAD, Agile, Waterfall, RUP, MOF, Scrum, SDLC, Project Management, Vendor Management, Business Process Management, Organizational Change Management

EDUCATION

Diploma – DeVry Institute of Technology – Electronics and Computer Technology

Diploma – Control Data Institute – Hardware Computer Maintenance

CERTIFICATIONS

ITIL Foundation Certification 2005

PMP Certification In Progress

Change Management Specialist Certification In Progress

Six Sigma (Lean) Certification In Progress

LANGUAGES

English (fluent)

Conversational Spanish

Contact this candidate