Customer Service Administrative Assistant

Deborah Alleyne Padilla

**** ***** **** *** ** Bay Shore NY 11706

Cell: ***-***-****-*******@*******.***

Summary

Skilled Receptionist committed to addressing customer concerns with speed accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues,to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

High customer service standard

Employee relations specialist

Call center management experience

Conflict resolution proficiency

Strong problem solving ability

Troubleshooting skills

Telecommunications knowledge

Proficient with Microsoft Office Suite

Adept in automated attendant systems

Negotiation competency

Accomplishments

Managed call flow with up to 10 calls in queue per minute. Exceeded corporate target for customer satisfaction for 10 months in a row. Promoted to Call Center Supervisor in 2 months.

Experience

Senior Executive Administrator

August 11-December 9 2015

Global Executive Solutions

Talking to the customers through the Internet, completing surveys over the telephone and then typing biography’s about the customers in order to complete the company’s global outstanding professional registry. Also in charge of sales where I sold different package’s for the company’s registry as well as advertising and selling a space in a magazine that featured the individuals.

Administrative Assistant

November 2004-May 2006

Back Home Solutions-Deer Field Beach, Florida

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.

Debt Solutions counselor

December2001-October 2004

Ameridebt-Pompano Beach, Florida

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes.

Debt Solutions counselor

May 2001-December 2001

Debt Management-Boca Raton, Florida

Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided cross training to 12 staff members.

Call Centre Supervisor on Priceline Campaign

August 2000-May 2001

PRC- Sunrise, Florida

Provided cross training to 5 staff members. Trained staff on how to improve customer interactions. Led a team of customer service representatives to increase service center profitability. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries.

Receptionist

November 1998-August 2000

Pridestaff Employment Agency- Fort Lauderdale, Florida

Handled 50 line switch board. Allowed calls to ring no longer than twice before they were answered.. Greeted customers as they entered company. Offered beverages. Performed general clerical work such as filing, faxing and copying.

Receptionist

August 1994- December 1996

Ranstad Employment Agency- New York City, New York

Answered calls and directed them to the appropriate parties. Pitched in where ever my help was needed. Filed Faxed and copied document for other staff members.

Receptionist

January 1992-December 1994

Leafstone Employment Agency-New York City, New York

Worked as main Receptionist for Leslie Faye clothing company. I was the receptionist for 1400,1410 Broadway and Wilkes Barr Pennsylvania

Education

Bachelor of Science: Medical Technology-1992

Barry University-Miami Shores, Florida USA

GPA of 4.0,was a member of Christian Association

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