Customer Service Front Desk

JESUS SIFUENTES

OBJECTIVE

To bring to your organization enthusiasm, dedication, responsibility and good work ethic, combined with a desire to utilize my skills obtained through experience in Customer Service and Logistics/ Production.

EXPERIENCE

2011-2015 Mikaya Contracting & Construction Stafford, TX

Assistant Contractor

Assisted contractor with residential and business remodeling projects, including carpentry, plumbing, masonry and tile work.

Ensured optimal work quality and customer servive.

Gained practical hands-on knowledge of all aspects of home construction and remodeling.

Earned a reputation as a trusted assistant.

Installed appliances, fixtures and cabinets as well as windows and doors.

Completed demolition, insulation and drywall work.

2012-2013 Star Pipe Products Houston, TX

Drill Press Operator/Industrial Painter

Operated previously set up drilling machines, such as single- or multiple-spindle drill presses to drill, ream, countersink, spot face, or tap holes in metal or nonmetal workpieces according to specifications.

Lifted workpiece manually or with hoist, and positions and secures it on machine table in drilling jig or holding fixture.

Moved machine controls to feed tools into workpiece, and engage automatic feed.

Observed machine operation, and verify conformance of drilled workpiece to specifications, using fixed gauges, calipers, and micrometers.

Changed worn cutting tools, using wrenches. Move controls to adjust cutting speeds, feed rates, and depth of cut.

Assembled/Reassembled pipe fittings.

Operated paint line conveyor for fittings and work pieces.

Mixed paint and thinner of specified color and viscosity, and pour solutions into dipping tanks or containers of electrostatic spraying unit.

Removed any excess paint from fittings to conform to company standards.

Detailed fittings before sent to next staging area.

Operated forklift to transpost pieces.

Experience working in an uncontrolled climate environment.

2009– 2011 Westchase Homewood Suites Houston, TX

Front Desk Supervisor

Supervised and oversee all the duties performed by all employees of front office.

Disciplined, counsel and coach employees if necessary, using proper techniques and documentation.

Made sure that all employees complete their essential tasks before leaving.

Responsible for monitoring and supervising proper cash handling procedures.

Assisted with any issue in scheduled shifts.

Ensure accuracy of rooming lists, groups, arrivals, amenities, etc.

Maintain hygiene and organization of front desk, back office and front desk closet.

Maintain and monitor proper front office operational supplies.

2007-2008 Staples Inc. Houston, TX

Sales Associate/ EeasyTech/ Copy and Print Center Specialist.

Implemented Easy Selling techniques to improve store profits.

Advised customers of the advantages of purchasing coverage warranties from Staples to protect their investments.

Assisted customers in store for an outstanding shopping experience.

Held 3 positions in store to better manage profitability and customer relations.

Advised customers on how to enhance their designs to have more impact on their clients.

Attained skills in the Copy and Print Center to implement designs in business cards, posters, flyers and many other services provided by Staples.

Gained experience as a cashier while multi-tasking with other positions as well.

Attained knowledge in Merchandising/ Stocking by following company policy to promote products in store and arrange products in Receiving.

Received Employee of the Month award for Top Sales in ESP and EasyTech.

EDUCATION

2004–2008 Hastings High School Houston, TX

Diploma attained in June of 2008.

12327 Plumpoint Dr.•Houston, TX 77099•832-***-****•************@*****.***

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